NEOGOV · 5 months ago
Network IT Engineer II (Police)
Mesa, AZ
Full-time
Onsite
Mid Level
$99K/yr - $144K/yr
3+ years expNEOGOV is a company that provides technology solutions for public sector organizations, and they are seeking a Network IT Engineer II to join the Police Department's Information Technology unit. The role focuses on planning, monitoring, and maintaining network infrastructure to ensure optimal performance and availability, while also providing technical support and guidance to team members.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Plans, assesses, and proactively monitors platform and environment to meet performance and availability metrics
Plans, coordinates, and ensures firmware and software configurations are in place, and monitors performance of specific areas under primary responsibility by proactively taking preemptive measures to minimize interruptions
Documents actions performed to improve skill transfer/knowledge transfer to secondary in support
Performs complex diagnostics and troubleshooting in support of designated platforms
Excels at test scripts and QA processes resulting in increased percentage of successfully implemented changes
Provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure
Performs primary and secondary highly technical application or product support within one of the technical support areas of Business Solutions and Application Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; GIS; Network; Security; Unified Communications; and Server, Storage, and Backup
Performs work on multiple assignments simultaneously such as configuration, integration, development, testing, and resolution of problems for systems
Assesses, troubleshooting, and following established guidelines in the escalation of hardware, software, and networking problems
Initiates and/or maintains Incident Reports (IRs) using an on-line incident management system
Assists with research, evaluation, and implementation of new technologies and/or packaged software
Installs and supports hardware and/or software
Prepares and/or updates system documentation
Controls changes in system environments to ensure stable and reliable delivery of computer resources
Coordinates and mentors staff
Develops and analyzes data for problem resolution and strategic planning
Implements, maintains, and monitors systems and their related subsystems
Participates in projects and/or leads small- to medium-scale projects and activities related to City computer systems, data, and infrastructure
Participates in design, programming, installation, and/or implementation of information systems
Plans, analyzes, designs, implements, coordinates, and schedules processes, procedures, and strategies for systems that function or communicate across multiple platforms
Supports computing processes executed across multiple platforms and/or networks
Utilizes monitoring, forecasting, trend analysis, and/or reporting tools
Ensures all work is done in alignment with City and IT long-term strategies
Qualification
Required
Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Computer Science or a related field, such as Engineering or Geography
Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas: Applications, Database, Desktop, GIS, Network, Security, Server, or Web Support
For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and the Federal Bureau of Investigation prior to commencing employment with the City of Mesa
Successful completion of a background investigation and polygraph is required
Must possess a valid Class D Arizona Driver's License by hire or promotion date
Due to the safety and/or security sensitive nature of the assignment, individuals in this classification shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures
The ideal candidate shall possess a Cisco Certified Network Professional (CCNP) certification or equivalent experience
Preferred
Good (1 - 3 years) project or technical leadership experience is highly desirable and may be required
Customer service and teamwork experience is also highly desirable
Supervisory experience may be preferred
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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