Oakland Housing Authority · 4 months ago
Chief Housing Operations Officer
Oakland, CA
Full-time
Onsite
Director/Executive
$246K/yr - $285K/yr
10+ years expOakland Housing Authority is seeking a Chief Housing Operations Officer to lead and manage the day-to-day operations and housing programs. This role involves overseeing property management policies, coordinating housing operations with various government agencies, and supporting the Executive Director in strategic planning and community engagement.
GovernmentLeasingReal Estate
Responsibilities
Lead, manage, supervise, and direct the program, operations, financial and personnel functions for: Property Operations including Public Housing, contract managed and Moving to Work housing programs; and residential capital improvements and property rehabilitation for assigned OHA owned and/or contract managed units; and
Provide operational direction and leadership to establish and maintain a culture of collaboration, achievement, accountability and outcome focus, to optimize service delivery results; and
In conjunction with all OHA leadership, strategize and create/update policies to ensure effective program outcomes; coordinate and implement housing programs for successful delivery of services as well as housing stability for residents; synchronize lease up strategies and building improvements; establish and champion inter/intra-departmental teamwork to showcase seamless results; establish performance indicators and systems to monitor and track program outcomes for timeliness, effectiveness, efficiency and compliance with fiscal, local, state and federal requirements; and
Support and assist the Executive Director (ED) in advancing the implementation and development of goals, objectives, policies and priorities for the Authority’s programs; and
Consult with and advise the Executive Director and leadership as well as other key members of the leadership team on strategies, planning, budgeting, business priorities, and policy matters; and
Represents the Authority and makes public presentations to resident, community and neighborhood groups etc. upon request; and
Reviews, revises, and implements departmental and operations procedures work methods. Sets objectives for the staff consistent with regulatory and Board promulgated requirements and monitors results for adherence to desired goals; and
Design and implement community and organizational programs to improve and promote community safety and wellness; and
Assist in developing, communicating, and disseminating the Authority’s strategy/mission/culture vision from the leadership to the staff level; and
Maintain continuous lines of communication, keeping the Executive Director informed of all critical issues involving the organization, community, programs and initiatives; and
Maintain awareness of relevant issues, policy obligations, insights, challenges, industry trends, practices and opportunities in order to identify, pursue, recommend and deliver innovative solutions to optimize outcomes and contribute to best practice in line with organizational and government priorities
Support and represent the ED in the effective administration of the OHA and in reporting to and maintaining relationships with the City, County, Congressional offices, Board of Commissioners, OAHPI Board, governmental, private organizations and a variety of community organizations; and
Make verbal reports and presentations to the Board of Commission and other bodies; prepare reports and resolutions for Commission and other bodies review and approval; and prepare policy statements, as needed and in conjunction with appropriate stakeholders; and
Assist the ED in developing external partners and building new relationships to further the mission and vision of the Authority; and
Serve as board executive on multiple OHA instrumentalities’ Boards of Commissioners; and
Establish and maintain a cooperative relationship with tenant organizations and residents in a manner that demonstrates an understanding of and respect for diverse backgrounds
Coordinate and implement policy and program procedures with the Chief Strategic Initiatives Officer (CSIO) to design cross-departmental standard operating procedures; and
Provide programmatic leadership and input for all strategic planning processes with the Executive Director, COPFA, CSIO and other stakeholders; and
Assist in the development and administration of OHA’s Moving to Work (MTW) Plan; and
Participate in real estate management, acquisition and related activities in support of the Agency’s strategic affordable housing preservation and expansion goals; and
Monitor regulatory and legal changes which may impact the mission of the agency; and
Supervise, coordinate, and review administrative matters relating to major functions of the Agency; Perform interdepartmental root cause analyses across multiple departments; and
Support and champion employee and resident engagement efforts
Lead and drive team management, work planning, coaching and professional development initiatives to align resources to deliver priorities, meet resident and stakeholder needs and a positive employee experience; and
Oversee the Monitoring of OHA properties to ensure compliance with OAHPI’s and OHA’s goals, objectives, policies, and procedures; and
Federal, state, and local laws and regulations, and guidelines; and
Oversee the monitoring of site budgets and capital planning activities of properties as well as ensuring timely payments to contractors; and
Establish within the operation areas, policy-appropriate service and staffing levels, and comprehensive minimum standards in support of Authority goals and objectives; monitor and evaluate efficiency and effectiveness of service delivery methods and procedures; and allocate resources accordingly; and
Review and approve staff recommendations for promotions, corrective action plans and improvement strategies; and
Mange, track and report out on recommendations for site operations, maintenance, capital needs and code violations as well as PBV and resident activities in coordination with the CSIO; and
Coordinate and facilitate the assigned program area departments into a cohesive and seamless program; and
Monitor department performance and provide advice to management on key planning issues; and
Proactively make recommendations to resolve inter-departmental issues/conflicts; and
Develop, coordinate and manage key deliverables and milestones; short-and long-term goals for each OHA property, standards, and performance of staff and contractors; and
Facilitate the management of properties, facilities, compliance programs as well as providing high quality housing and services to Agency participants; and
Assist ED and HR Director with the negotiation of labor and contractual agreements in furtherance of the agency's goals and mission; and
Authorize and approve personnel actions
Ensure the continued financial viability of the Authority’s program/service through sound fiscal management
Ensure effective fiduciary controls are in place for the housing and capital fund program areas and that all financial management activities comply with the Agency’s objectives or established Federal, State, and local laws and applicable HUD policies and procedures; and
Participate in budget preparation and development, capital planning, cash flow management, asset management, and production of monthly financial reports to ensure accuracy and completeness, and that all reporting conforms to established standards; and
Ensure regulatory compliance and effective management on behalf of OHA
In accordance with a •Delegation of Authority•, acts in the absence of the Executive Director and performs other related duties as required
Qualification
Required
Bachelor's degree in Business, Political Science, Finance, Urban Planning, Economics, Public Administration or a related field is required
Ten (10) years industry experience with five (5) years at an executive or senior leadership level in a housing, community development, real estate or related industry
Must possess a valid California License and have and maintain an insurable driving record
Preferred
Bilingual skills in ASL, Mandarin, Cantonese, Vietnamese and/or Spanish are a plus
Company
Oakland Housing Authority
Oakland Housing Authority is a public housing agency that obtains federal funds and offers diverse housing options for low-income citizens.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Patricia Wells
Chief Executive Director
Recent News
2025-02-25
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