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Walmart Canada · 4 months ago

Senior Manager, Business Strategy – Omni Fulfillment Experience, eCommerce

Bentonville, AR

Full-time

Onsite

Senior Level

$90K/yr - $180K/yr

5+ years exp

Walmart Canada is a leading retail company, and they are seeking a Senior Manager, Business Strategy focused on Omni Fulfillment Experience in eCommerce. The role involves leading initiatives to enhance customer experience through data analysis, collaborating with various teams to deliver seamless solutions, and measuring performance to drive improvements.

DeliveryRetailShopping

Responsibilities

Identify and address improvement opportunities, demonstrating adaptability and promoting continuous improvement; conduct competitive assessments, develop business cases, and set objectives and KPIs for the customer experience

Create the case for change through analysis of financial and operational metrics, customer data, and competitive benchmarking

Develop roadmaps to deliver self-service capabilities across the order life cycle in areas such as order tracking; visibility, returns; exchanges, or canceling; editing orders

Define and lead requirements with key partners (product management, design, and engineering), championing experience improvements, sharing best practices and promoting standardization across the customer experience

Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on reducing customer contacts, improving cost, quality, customer experience, and delivering bottom line savings

Qualification

Business strategyData analysisProject managementECommerce experienceCustomer experienceCuriosityCommunication skillsTeam playerProblem-solvingAdaptability

Required

5 years of experience in business or product operations; strategy, process improvement, or related fields

Strong oral and written communication skills including the ability to develop and deliver complex messages in a simple, actionable way

Strong analytical skills creative problem-solver that can leverage sources of information from disparate sources and deliver comprehensive, balanced, and actionable analysis

Proven ability to bridge data with business insights to drive relevant, actionable output

Team player who is a self-starter and able to thrive in a dynamic, results-oriented environment

Customer-centric; curious: passionate improving the Walmart customer experience

Previous eCommerce or Retail experience; operations or customer experience roles a plus

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area

Option 2: 6 years' experience in project management, program management, program operations, or related area

Preferred

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area

Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly

Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.