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TextUs · 4 months ago

Director of Product

United States

Full-time

Remote

Director/Executive

$150K/yr - $175K/yr

TextUs is on a mission to revolutionize business communication by enabling seamless engagement between workers and consumers. The Director of Product will be responsible for developing product strategies, aligning with customers and partners, and leading the UX design efforts to ensure usability. This role requires collaboration across teams to drive product development and continuous improvement while mentoring the product and UX design teams.

SalesSales AutomationSMSTelecommunicationsVoIP

Growth Opportunities

Responsibilities

Acquires deep knowledge of our product, customers and domain. Seeks to understand our competitive landscape

Works cross-functionality to vet new solution opportunities, assist in identification of new markets, and new use cases

Contributes to the overall product strategy and roadmap in partnership with the senior leadership team

Meets with customers, sometimes highly strategic customers, to identify new opportunities, determine product market fit, and validate features

Implement and manage sustainable processes for understanding customer challenges / requirements, prioritizing product / feature concepts, and AB testing live features

Become an expert at understanding and mining customer satisfaction / NPS data, support tickets, and utilization data to inform requirements analysis and prioritization

Meet with dissatisfied customers to address their concerns

Meets with partners to understand their challenges, requirements, and technical infrastructure / APIs

Ideate, develop, and prioritize product and feature concepts for development

Expertise at working with the partner's sales, marketing, and support organizations for structured requirements intake, training, enablement, and product marketing

Lead the UX Design effort to ensure features are usable and intuitive for our customers in partnership with Engineering

Strong commitment to defining clear use cases, and creating clear personas

Works closely with Engineering to ensure solutions are feasible. Scope out solutions and estimate timelines for development

You have a strong commitment to phasing work, so that value can quickly be achieved

Oversee our SDLC process and ensure its continuous improvement

Cultivates healthy, productive relationships with all members of the TextUs team

Seeks to understand the needs of each part of the organization and aligns GTM communications/assets to meet those needs

Expertise at working with sales, marketing, and support for structured requirements intake / prioritization and outbound positioning, training, and enablement

Identifies areas of opportunity for improvement within the company

Authors Objectives and Key Results (OKRs) for Product and leads Product toward successful outcomes

Coaches/mentors the Product and UX Design teams

Demonstrates a commitment to career pathing and leveling up the team

Provides guidance and leadership to their peers across the organization in support of the growth of the organization as a whole

Qualification

Product StrategyLean/Kanban DevelopmentSaaS Application ScalingCross-functional CollaborationUser Experience DesignContinuous Integration/DeploymentAnalytical SkillsCommunication SkillsOrganizational SkillsProblem-solving Skills

Required

Natural product evangelist and your orient toward building strong relationships with key stakeholders

Guide and remove roadblocks while establishing clear expectations and goals

Delivering the best value for our customers is important to you

Proven experience running Lean/Kanban development flow within an early stage growth company

Advocate for high alignment between Product and Engineering

Embrace a continuous integration/continuous deployment (CI/CD) environment which includes daily releases

Create a team environment where we follow our core values, listen, support, and respect each other, have space to make mistakes and learn from them, but ultimately strive for owning and building quality products and challenging ourselves to improve

Have experience scaling a Saas application

Excellent verbal and written communication skills

Excellent organizational skills, attention to detail and time management skills

Strong analytical and problem-solving skills

Have experience with growing organizations