Lytx, Inc. · 3 days ago
Senior Client Success Manager (Hybrid)
Virginia, United States
Full-time
Hybrid
Mid, Senior Level
$92K/yr - $116K/yr
5+ years expLytx, Inc. is a company focused on leveraging technology to enhance safety on roadways. The Senior Client Success Manager is responsible for managing client relationships throughout the lifecycle, ensuring customer satisfaction, and implementing tailored program solutions to meet client needs.
Corporate TrainingFleet ManagementLogisticsTransportationVideo
Responsibilities
Develop and execute a customized Program Management Plan to meet Clients’ safety program objectives
Be the main point of contact for the Client from deployment through to renewal
Build strong relationships resulting in high levels of client engagement with assigned accounts
During deployment responsible for designing and configuring the platform to meet the unique needs of the client and ensure it helps to solve their problems
Act as a subject matter expert and consult on topics including change management, communication strategy, risk management, coaching techniques and more
Work with cross-functional teams to ensure smooth execution of installations, training and customer support
Create and deliver effective onsite and web-based training and best practice presentations
Present data analytics highlighting program performance and financial metrics to executive level clients
Provide day-to-day support to Safety Leaders
Partner with Account Team on expansion opportunities and renewal efforts
Serve as a point of escalation for Client issues
Responsible for delivering high levels of customer satisfaction
Assist in managing or leading special projects as needed
Perform other duties as assigned
Qualification
Required
Bachelor's degree, or equivalent years of experience desired
5 -7 years' experience in an account management role within a fast-paced, commercial products or SaaS environment
Strong customer focus and problem resolution skills
Experience working with decision makers within an organization
Aptitude for numbers and expert skills with Microsoft Excel
Ability to effectively present key performance metrics to executive level clients
Great organizational skills for customer and product information
Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills
Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams
Demonstrated success managing complex projects
Ability to travel 10 -15%
Preferred
Experience with managed services, trucking, and fleet industry is highly preferred
Benefits
Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or PTO
Employee Well-Being program
11 paid holidays plus 1 inclusive holiday per year
Volunteer Time Off
Employee Referral program
Education Reimbursement Program
Employee Recognition and Appreciation program
Additional perk and voluntary benefit programs
Company
Lytx, Inc.
Every day, companies send their most valuable assets into the world. Their people. Their equipment. Their reputations.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$769MKey Investors
Leader VenturesTriangle Peak PartnersInsight Partners
2020-01-08Acquired
2018-12-01Convertible Note
2018-04-06Private Equity· $700M
Leadership Team
R
Rajesh Rudraradhya
Chief Technology Officer
Rob Bartels
Senior Vice President - New Ventures
Recent News
2025-11-13
2025-10-23
Company data provided by crunchbase