Pattison ID · 3 months ago
Field Project Manager
Knoxville, TN
Full-time
Hybrid
Mid LevelPattison ID is a leading provider of comprehensive signage solutions. The Field Project Manager will oversee project delivery, manage customer accounts, and coordinate with various teams to ensure customer satisfaction and project success.
Digital SignageManufacturingPrinting
Responsibilities
Works in partnership with the assigned project to ensure timely service delivery, account profitability, and asset management
Provides overall account management, coordinating with installers, customer representatives, and Pattison Sales, Engineering, Art, Accounting, Technical Services, Production and Purchasing to ensure customer needs are met
Maintains and updates web based information system with detail status of projects assigned
Manages surveys that may require the employee to interface with the customer to change or modify the design of the fascia project
Employee may need to travel with sales personnel or alone and at as a technical advisor in conjunction with or selling efforts to market our ACM system
Works in partnership with customer, architect, and general contractor, outside vendors, plant personnel and installers to coordinate the final design, layout, installation and billing of ACM packages
Coordinates and ensures necessary surveys and permits are secured on a timely basis
Resolves problems and disputes in the field, including quality, schedule, and financial issues
Resolves warranty issues, resolves field issues including punch list items, expedites completion of projects
Develops project plans and maintains information on project status (possibly with support of a project assistant)
Works with other project team members to ensure the total coordination of planning, manufacturing, and installation activities for the customer
Provides a point of contact for customer representatives regarding on-going project questions and issues. Identifies and resolves customer issues. Ensures proactive customer communications
Resolves billing questions and assists with collections; ensures timely and accurate information is provided for billing purposes
Manages inventory for assigned accounts; prepares forecasts and status reports
Qualification
Required
Works in partnership with the assigned project to ensure timely service delivery, account profitability, and asset management
Provides overall account management, coordinating with installers, customer representatives, and Pattison Sales, Engineering, Art, Accounting, Technical Services, Production and Purchasing to ensure customer needs are met
Maintains and updates web based information system with detail status of projects assigned
Manages surveys that may require the employee to interface with the customer to change or modify the design of the fascia project
Employee may need to travel with sales personnel or alone and at as a technical advisor in conjunction with or selling efforts to market our ACM system
Works in partnership with customer, architect, and general contractor, outside vendors, plant personnel and installers to coordinate the final design, layout, installation and billing of ACM packages
Coordinates and ensures necessary surveys and permits are secured on a timely basis
Resolves problems and disputes in the field, including quality, schedule, and financial issues
Resolves warranty issues, resolves field issues including punch list items, expedites completion of projects
Develops project plans and maintains information on project status (possibly with support of a project assistant)
Works with other project team members to ensure the total coordination of planning, manufacturing, and installation activities for the customer
Provides a point of contact for customer representatives regarding on-going project questions and issues. Identifies and resolves customer issues. Ensures proactive customer communications
Resolves billing questions and assists with collections; ensures timely and accurate information is provided for billing purposes
Manages inventory for assigned accounts; prepares forecasts and status reports
The employee is constantly required to sit and use hands to operate telephone, type and operate computer and mouse
The employee is frequently required to climb ladders and work on building roofs
The employee is frequently required to talk, hear, and bend and twist neck
The employee may occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision and distance vision
Benefits
11 paid holidays
1 Paid Floating Holiday to recognize a special day of significance to you
Generous Paid Time Off Policy
Comprehensive health, dental, and vision benefits
401K Plan with Company matching
Hybrid Work Model
On the job training and development
Collaborative and Inclusive work environment
Special Employee Discounts: Ripley’s Believe It or Not, Great Wolf Lodge and other destinations and services
Company
Pattison ID
Pattison ID designs and manufactures custom signage and branded environments for corporate and retail clients.
Founded in 1904
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Business in Vancouver
2025-06-21
Company data provided by crunchbase