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Mapei · 4 months ago

Customer Service Rep (Inside Sales) - West Chicago, IL

530 Industrial Dr, West Chicago, IL, 60185, US

Full-time

Onsite

Entry Level

$20/hr - $23/hr

2+ years exp

MAPEI Corporation is a global leader in the manufacturing of construction chemicals and building materials. They are currently hiring for a Customer Service and Logistics Specialist to ensure a positive customer experience through professional order processing and collaboration with various teams.

Building MaterialConstructionManufacturing

Responsibilities

Process high-volume customer sales orders through Electronic Data Interchange (EDI) transmissions, Optical Character Recognition (OCR) mapping, Enterprise Resource Planning (ERP) system entry, and customer portals

Monitor and resolve daily EDI issues (orders, Advance Shipping Notices [ASN], packing lists, invoices) to ensure accurate and timely transmission

Set up and activate new customer accounts/locations for EDI transactions; assist with EDI testing as needed

Ensure compliance with customer EDI requirements to minimize fines and maintain strong service performance

Coordinate order fulfillment by validating pricing, ship dates, shipping locations, freight terms, packaging, and special customer requirements

Collect and document delivery requirements (special equipment, truck size, jobsite access) and enter into the Transportation Management System (TMS)

Manage customer returns, credits/debits, and service complaints, ensuring timely follow-up and accurate accounting transactions

Collaborate with Sales, Operations, and Transportation teams to communicate order status, resolve issues, and support large projects

Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company

Perform other duties as assigned

Qualification

Customer ServiceOrder ProcessingElectronic Data Interchange (EDI)Enterprise Resource Planning (ERP)Microsoft Office Suite

Required

High school diploma or the equivalent plus a minimum of two years plus related experience and/or training

Ability to work with a personal computer in a Windows environment

Proficiency in Word, Excel, Outlook, and PowerPoint

Benefits

FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles

17 Days of paid, sick and vacation time annually (days are prorated in year one).

401K retirement with up to 6% matching program.

Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.

Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.