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Morf Health · 4 months ago

Customer Success Specialist (Technical)

San Francisco, CA, US

Full-time

Hybrid

New Grad, Entry Level

$65K/yr - $95K/yr

0+ years exp

Morf Health is an integration platform aimed at helping healthcare providers automate workflows and sync patient data. They are seeking a Customer Success Specialist to onboard new customers, solve problems, and create efficient automations, all while working closely with the Customer Success Lead.

AppsDeveloper APIsHealth CareInternetSoftware

Responsibilities

Support customers directly: Answer questions via Slack/email, explain features, diagnose issues, and walk customers through solutions (including short Looms)

Build, test and monitor workflows: Assist customers in setting up and editing automations inside Morf; translate customer needs into basic and complex workflows

Onboarding & activation: Help new customers get started and go live quickly by guiding them through setup and onboarding calls

Triage & project manage requests: Track customer asks and make sure they’re resolved efficiently, whether handled by you or the product team

Find efficiency wins: Identify bottlenecks or repetitive tasks for our customer success team and propose/implement ways to make them smoother (including automation)

Voice of the customer: Capture customer feedback, spot patterns in problems, and share insights to make the product better

Create documentation: Turn frequently asked questions and repeat issues into help articles, guides, and tutorials

Engage deeply to build loyalty: develop strong relationships and a clear understanding of each customer’s setup so you can proactively identify ways to make Morf indispensable—beyond the immediate ask

Qualification

Technical literacyCustomer success experienceNo-code/low-code platformsCoding/scripting exposureProject management experienceCommunicatorResourceful problem solverOrganizedThrive in ambiguityExperience in healthcareDetail-oriented

Required

0–2 years of professional experience in customer-facing or operational roles (internships and projects count!)

Resourceful and empathetic problem solver — proactively figuring things out rather than waiting for instructions

Excellent communicator — frequent, clear, empathetic and concise in writing and speaking

Technical literacy — you're comfortable learning new tools, know your way around API documentation, and can pick up no-code/low-code platforms quickly

Familiarity with tools like Zapier, Airtable, Retool, or other no-code platforms

Ability to thrive in ambiguity and fast-changing environments

Organized, detail-oriented, and able to juggle multiple priorities

Some coding/scripting exposure (JavaScript, Python, SQL, etc.)