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Infosys BPM · 2 days ago

Business Development Manager

United States

Full-time

Remote

Senior Level

7+ years exp

Infosys BPM is seeking to hire an Associate Manager - Client Services to manage and expand the footprint in large named accounts. The role involves client relationship management, business development, and ensuring delivery assurance while coordinating with internal and external stakeholders.

ConsultingOutsourcing

No H1B

Hiring Manager

Diane Havelock

Responsibilities

Client relationship management and business development: manage client relationships, build a project portfolio, own the opportunity management cycle: Prospect-Evaluate-Propose-Close

Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client and the SLAs are being measured and met

Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc

Navigate account to identify varied kinds of deals; form and lead pursuit teams, recommend and understand client drivers and competitors to this deal

Interface with client on expectations develops account plan, review and follow it

Drive MSA/SOWs/Payments (AR), resolve delivery escalations and complaints

Qualification

Business developmentAccount managementClient relationship managementProposal creationBPOLeadership skillsIndustry trendsInterpersonal skillsCommunication skillsPresentation skillsCollaboration skills

Required

Significant business development and account management experience

Track record of interacting and building relationships with CXO level client contact

Experience in navigating large multinational client accounts

Understanding of sales cycle, key influencers, budget cycles and client's bid process

Hands-on experience with proposal creation and leading proposal presentations

Ability to collaborate with internal cross functional teams for support

Strong leadership, interpersonal, communication and presentation skills

Understanding of BPO, Management Consulting and Business Consulting engagement experience

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

7+ years of experience, with strong sales/relationship management/account management experience