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Plymouth Rock Assurance · 1 month ago

Customer Service Data Analyst

Woodbridge, NJ

Full-time

Onsite

Mid Level

$62K/yr - $82K/yr

Plymouth Rock Assurance is a leading insurance company managing over $2 billion in personal and commercial auto and homeowner’s insurance. The Customer Service Data Analyst will support the Customer Service Center, Underwriting, and Sales teams by providing actionable insights through data analysis and comprehensive reporting, utilizing tools such as Tableau and SQL Server.

Auto InsuranceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Collect, analyze, and interpret data from various sources to generate reports and dashboards

Develop and maintain regular and ad-hoc reports for Service, Underwriting, Sales

Identify trends, patterns, and anomalies in data to provide actionable insights

Pull data from the Data Warehouse and other sources using SQL Server, running complex queries and building datasets for analysis

Analyze call center metrics such as call volume, average handle time, and customer satisfaction scores

Provide insights to improve call center efficiency and customer experience

Develop reports to monitor agent performance and call center KPIs

Monitor and report on service levels, turnaround times, and customer feedback

Analyze underwriting metrics and workflows to identify areas for process improvement

Create reports to track underwriting performance and efficiency

Create reports to track sales performance and efficiency

Develop dashboards and visualizations to track performance and identify opportunities for enhancement

Analyze existing processes and automate manual functions through technology

Work closely with department heads and team members to understand data needs and reporting requirements

Present findings and recommendations to stakeholders in a clear and actionable manner

Collaborate with IT and data management teams, including Product and Finance, to ensure data integrity and accuracy

Identify and implement best practices for data collection, analysis, and reporting

Continuously evaluate and improve reporting processes to enhance efficiency and effectiveness

Serve as a backup programmer for the Client Letter system

Program and debug client letters, run batch jobs, and resolve any related issues

Qualification

TableauSQL ServerData analysisExcelPower BIAnalytical skillsCommunication skillsAttention to detailProject management

Required

Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field

Proven experience as a Data Analyst, Business Analyst, or similar role, preferably within a customer service or financial services environment

Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI)

Strong analytical skills with the ability to interpret complex data and present findings clearly

Excellent communication skills, both written and verbal

Strong attention to detail and ability to work independently with minimal supervision

Ability to manage multiple projects and deadlines effectively

Preferred

Experience with call center metrics and underwriting processes is a plus

Benefits

4 weeks accrued paid time off + 8 paid national holidays per year, and 2 floating holidays

Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)

Annual 401(k) Employer Contribution

Free onsite gym at our Woodbridge Location

Resources to promote Professional Development (LinkedIn Learning and licensure assistance)

Robust health and wellness program and fitness reimbursements

Various Paid Family leave options including Paid Parental Leave

Tuition Reimbursement

Company

Plymouth Rock Assurance

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Founded in 2001

Boston, Massachusetts, USA

1001-5000 employees

https://www.plymouthrock.com

H1B Sponsorship

Plymouth Rock Assurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (12)

2023 (6)

2022 (7)

2021 (5)

2020 (12)