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Citizens · 4 months ago

Learning Architect - Consumer Bank

600 Washington Blvd., Stamford, CT, 06901-6000, US

Full-time

Hybrid

Senior Level

Citizens is a leading financial institution, and they are seeking a Learning Architect to shape the strategic evolution of their enterprise learning function. This role involves creating adaptive learning strategies that align with business goals, leveraging data and emerging technologies like generative AI to optimize learning experiences.

BankingCredit CardsFinancial ServicesFinTechRetail

No H1B

Responsibilities

Develop and execute a future-focused learning strategy in alignment with assigned businesses’ goals and objectives to drive enterprise capability building and workforce transformation

Develop generative AI-enabled adaptive learning capabilities, integrate neuroscience of learning, and anticipate the impact of AI on job roles and organizational learning capabilities

Leverage data and predictive analytics to measure, track, and enhance learning outcomes and business impact

Build and integrate an interoperable learning ecosystem, including learning experience platforms (LXPs), talent marketplaces, and AI-driven curation to create technology-enhanced experiences

Lead change initiatives, manage partnerships, and foster alignment between learning strategies and measurable business objectives

Work across HR, Talent, and Analytics functions to connect learning with workforce planning, future skills forecasting, and resource prioritization

Apply influencing, consulting, and contracting skills to support business leaders in achieving objectives within the learning managed service model

Collaborate with the bank’s learning managed service provider to develop effective learning solutions and drive the implementation of the new enterprise learning operating model

Qualification

Strategic Learning DesignAIDigital CapabilityData AnalyticsOrganizational Change LeadershipLearning Ecosystem IntegrationConsultingStakeholder ManagementAdult LearningCollaborationCommunication

Required

Bachelor's Degree

Track record of designing holistic learning solutions that drive measurable business transformation within large, complex organizations

Expertise in driving organizational change and achieving tangible business outcomes

Proficiency in leveraging data and analytics to assess learning impact

Experience with AI-enabled learning platforms, learning analytics, and digital capability building

Strategic thinker that is able to align learning initiatives with business objectives and emerging trends

Experience influencing C-suite and senior stakeholders on learning strategy

Strong ability to manage key business stakeholders and collaborate across HR functions

Demonstrated knowledge of adult learning theories, future-of-work methodologies, learning experience design techniques, talent ecosystems, and advanced learning technologies

Strategic Learning Design: Ability to develop and execute learning strategies that align with business goals and drive enterprise transformation

AI and Digital Capability: Proficiency in leveraging AI-enabled learning platforms and emerging technologies to create adaptive learning experiences

Data Analytics: Competence in using data and predictive analytics to measure, optimize, and communicate the impact of learning initiatives

Organizational Change Leadership: Experience in leading change management efforts and achieving business outcomes through learning solutions

Learning Ecosystem Integration: Skill in building and integrating complex learning ecosystems, including platforms, talent marketplaces, and digital curation tools

Consulting and Stakeholder Management: Strong influencing, consulting, and contracting skills to support business leaders and collaborate across HR and Talent functions

Knowledge of Adult Learning and Future-of-Work Trends: Deep understanding of adult learning theories, future skills forecasting, and advanced learning technologies

Collaboration and Communication: Excellent ability to work with senior stakeholders, manage partnerships, and align learning initiatives with enterprise objectives

Preferred

Advanced degree in Adult Learning, Human Resources, Organizational Development, Business Administration, or a related field preferred

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828