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Courier Health · 4 months ago

Customer Engineer

New York, New York, United States

Full-time

Onsite

Mid Level

$100K/yr - $130K/yr

4+ years exp

Courier Health is on a mission to solve significant opportunities in healthcare by reinventing support for individuals with chronic and rare diseases. The Customer Engineer role involves addressing technical customer needs, collaborating with various teams, and ensuring successful implementation and customer success for biopharma clients.

Health CareMedicalmHealth

Responsibilities

Partner directly with technical stakeholders at the Customer to understand their data and business logic

Define data required to support business use cases in Courier Health platform

Define business logic necessary to apply to data to correctly load into Courier Health platform

Validate that data in Courier Health matches expectations based on Customer systems

Work with Client Solutions team to build out Customer Standard Operating Procedures in Courier Health Platform as Workflows

Support technical conversations with Customers around things like enabling SSO, setting up API integrations, etc

Contribute to product support and enhance existing support processes, including through troubleshooting and analysis of customer feedback

Ad hoc customer data analysis

Propose product improvements and actively support the product development pipeline through collaboration with the Product Management and Engineering teams, and assist with functional acceptance testing

Qualification

SQLRelational databasesData analysisCustomer-facing experienceJavascriptHealthcare data experienceProblem-solving skillsAttention to detailCommunication skills

Required

Experience with relational databases and data-driven systems

High proficiency in SQL (2+ years)

Strong analytical and problem-solving skills, including root cause analysis and devising solutions for customer workflows

Rigorous attention to detail and commitment to quality

Excellent written and verbal communication skills

Experience working in a Customer-facing role

Strong ability to translate end-user functional issues into potential product enhancements

Natural drive to take on challenges independently and to propose and lead improvements

Bachelor's degree in Computer Science, Information Technology, or any general Engineering field (e.g. Industrial Engineering) or equivalent work experience

At least 4 years experience working as a data analyst, customer engineer or other similar role