Planned Parenthood of Illinois · 4 months ago
Health Center Manager - Rogers Park
Chicago, IL
Full-time
Onsite
Mid Level
$70K/yr - $71K/yr
3+ years expPlanned Parenthood of Illinois is seeking a Health Center Manager to oversee the successful operation of their assigned Health Center. The role includes supervising staff, ensuring compliance with agency goals, and maintaining a customer service orientation while achieving programmatic and fiscal targets.
Hospital & Health Care
Responsibilities
Under direction of the Regional Director of Clinical Operations, oversee personnel, systems and facilities with the purpose of achieving agency programmatic and fiscal goals specific to Planned Parenthood of Illinois’ (PPIL) Health Centers as assigned; maintain in these activities a customer service orientation and comply with the protocols, policies, and procedures of PPIL
Accept individual and joint responsibility for, and lead the Health Center’s efforts to achieve: annual plan (medical visit goal-FP and AB client visit goal), family planning visit length of one hour or less; abortion visits of three hours or less in length; 2.5 clinician visits per hour, RVU of 8.5/clinician hour for each month, annual health center fiscal goals in revenue, expenses, and contribution margin, compliance with all organizational quality assurance guidelines and federal regulations including OSHA and CLIA
Administer the abortion and family planning services programs to: achieve agency goals in terms of numbers of patients served and net financial contribution from operations; meet internal, PPFA, and governmental standards for quality, quality assurance, and risk management; cultivate in staff an understanding and support of agency goals, and the primary desire to participate in the achievement of these goals
Hire, train, supervise, and evaluate staff who understand, commit to, and practice a customer-oriented approach to health care delivery, and in accordance with the PPIL Personnel Policies and other directives of the Human Resources Department; regularly apprise staff of agency developments and cultivate staff participation in problem identification and resolution
Construct the weekly staff schedule of all employees, while paying attention to individual staff member strengths in specific areas. Oversee all areas of the health center with respect to flow and patient care. Process all staff members’ time off requests, ensuring that there is always adequate coverage in all areas of the health center
Demonstrate commitment to enhancement of staff skills, leadership development, capabilities, job knowledge and, where possible, opportunity for advancement
Through direct supervision, enable health center management team to independently: identify and meet customer needs within fiscal parameters; manage annual operating plans and budgets; provide consistent, empowering, and motivating personnel supervision; observe, describe, and resolve emerging problems; observe, describe, and successfully develop opportunities to improve operations and fiscal performance; implement new programs/services as well as program improvements
Analyze health center trends and make adjustments to health center operations and finances accordingly to support overall agency and consumer service objectives
Maintain an efficient health center chart management system, including chart check, transfers, and purging
Maintain data collection systems, including: daily clinic log/service summary, quality assurance/problem logs, occurrence reports
Ensure timely delivery of data to administrative offices, and undertake analysis of data to achieve annual operating, customer service, and financial goals
With highest accuracy, execute and record financial transactions
Oversee and execute financial and risk management activities including depositing and reporting of receipts, and maintenance of internal controls and appropriate safety measures
Ensure timely submission of third-party payer claims forms, as well as accurate and budget-compliant administration of private patient subsidy funds
In order to maintain quality patient services and meet appropriate quality standards, ascertain that health center audits achieve appropriate compliance rates. If compliance rates fall short, develop and implement corrective action plans immediately
Manage and provide for the pro-active maintenance of professional-appearing, clean, and fully-functional Health Center facilities
Maintain a detailed understanding of, and ensure compliance with, all federal, state, and local regulations pertaining to the operations of the Health Center, including OSHA, CLIA, Illinois Clinical Laboratory Act, and Illinois regulations effecting health care facilities
Participate in the team of Health Center Managers in the identification of new systems or system improvements, as well as problem identification and resolution, which enhances the operations of the medical program
Partner with internal and external stakeholders to build and maintain community relationships, including representing PPIL in media interviews, community outreach, public policy initiatives, recruitment events, etc. as needed
Take personal responsibility to remain informed about family planning methods, abortion issues and technology, services offered by PPIL, and PPIL protocols, policies and procedures, to give regular feedback to the supervisor regarding training and continuing education needs
Through these activities demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers
Perform other duties as assigned
Qualification
Required
Bachelor's degree preferred, with course work in administration or marketing desirable
Three to five years' managerial experience in health care or other customer-service business; track record of developing, implementing, and evaluating annual and long-term operating and fiscal plans highly desirable
Commitment to the efficient and customer-oriented provision of services, as well as commitment to the operating goals of Planned Parenthood of Illinois
Excellent communication skills, both written and verbal
Strong leadership, supervisory, and organizational skills
Creativity, initiative, and decision-making skills
High energy level and ability to foster teamwork both in the center and work as part of the PPIL management team
Must be willing and able to work a schedule that may include evening and weekend hours, and to work at other PPIL centers if needed
Preferred
Bi-lingual ability in Spanish is helpful
Company
Planned Parenthood of Illinois
We are a trusted health care provider, an informed educator and a passionate advocate.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jennifer Welch
CEO & President
EDWARD MBEWE, MBA, MAFM, FCCA, CPA
Vice President and CFO
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