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Altorfer Cat · 4 months ago

Inside Sales Representative- Product Support

Hammond, IN

Full-time

Onsite

Entry Level

$18/hr - $24/hr

1+ years exp

Altorfer Cat is a family-owned company with a strong reputation in the industry, seeking an Inside Sales Representative for Product Support. The role involves maintaining and growing parts and service sales, assisting customers with their sales needs, and managing a significant number of active customer accounts.

ConstructionMachinery ManufacturingManufacturing

Responsibilities

Maintain and grow parts and service sales within assigned territory

Assists customers with sales needs. This includes establishing, qualifying, maintaining contact with small to medium-sized customers to increase sales of machines, work tools, rentals, parts and service solutions

Mail and email electronic and other promotional campaigns to assigned accounts

Investigate and troubleshoot customer service issues

Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell

Handle inbound calls and convert them into sales

Measure U/C and report to customer with quote

Conduct TA1 inspections and report to customers with quotes

Manage 300 to 500 active customer accounts

Qualification

Customer service skillsSales experienceCRM software proficiencyMechanic knowledgeTime management skillsWillingness to learnInterpersonal skillsCommunication skillsTeam player

Required

Maintain and grow parts and service sales within assigned territory

Mail and email electronic and other promotional campaigns to assigned accounts

Investigate and troubleshoot customer service issues

Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell

Handle inbound calls and convert them into sales

Measure U/C and report to customer with quote

Conduct TA1 inspections and report to customers with quotes

Manage 300 to 500 active customer accounts

Strong customer service skills to maintain long term strategic relationships

Able to effectively network throughout the organization to obtain resources required to meet or exceed customer expectations

Strong computer skills needed for DBS, ServiceLink and SalesLink/CRM software, PSQ, and CAT Inspect. Must be familiar with programs such as Word, Excel, Outlook, and database management

Must be a self-starter with good time and territory management skills

Excellent interpersonal and communication skills are necessary for phone, in-person and email communications

Ability to work in a fast-paced environment as a well-organized team player

Willingness to learn with a prompt and strong attendance record

Must have a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate)