Affinity Plus Federal Credit Union · 4 months ago
Loan Officer - Coon Rapids, MN
Coon Rapids, MN
Full-time
Onsite
Entry Level
$18.41/hr - $22.09/hr
1+ years expAffinity Plus Federal Credit Union is dedicated to providing an exceptional experience for its members and employees. They are seeking a Loan Officer who will interact with members through various communication channels, recommend consumer lending products, and assist with account-related issues. The role focuses on understanding member needs, analyzing financial situations, and providing education on self-serve options.
BankingFinancial Services
Responsibilities
Open membership savings, checking, certificates of deposit, Individual Retirement Accounts (IRA), and other credit union accounts or products
Provide information and recommendations to members concerning services and products, directing them to appropriate person when needed
Assist members with consumer lending questions and applications
Listen to member needs, identify, and recommend products and services aligning with member’s needs
Determine different types of consumer loan and credit options that are available to the member
Analyze member’s financial situation and credit report to determine if it is in the member’s best interest to approve the loan
Review loan agreements and gather required documentation and ensure completeness and accuracy in accordance to policy
Approve loans within specified limits, and refer loan applications outside those limits to management for approval
Partner with members to understand their financial goals and assist in creating a personal budget to help them achieve those goals
Proactively reach out to members on products or services that would be a beneficial to help achieve their financial goals
Assist members with accurately and efficiently processing transactions
Provide education to members on our self-serve options
Execute wire or ACH transferring of funds
Instant issue debit, credit, and gift cards
Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
Other duties as assigned
Qualification
Required
1+ years of customer service or professional experience working with people
Ability to navigate and resolve complex issues and situations
Ability to achieve call goals set by leadership
Basic knowledge of credit and regulatory policy as it relates to consumer lending
Ability to consistently identify and cross-sell product and service opportunities that will be beneficial to the member
Strong analytical and decision-making skills required with a high degree of accuracy
Aptitude to work independently as well as part of a team and ability to collaborate with others
Strong verbal and written communication skills
Time Management skills and the ability to prioritize workload based on department and member needs
Flexibility to adapt and succeed in a dynamic environment
Ability and drive to provide exceptional service to members and employees
Intermediate computer skills and the ability to navigate between multiple systems with ease
Preferred
1+ years of consumer lending experience preferred
Benefits
Low-cost medical, dental and vision insurance coverage options
Frontloads all sick time hours and a portion of vacation hours for all new employees
Variety of paid leave options
Monthly wellness benefit
Immediate 401K matching up to 5%
Company
Affinity Plus Federal Credit Union
Affinity Plus Federal Credit Union provides a new perspective on banking to manage your finances.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Larson
President/CEO
Brian Volkmann
EVP/CFO
Recent News
2025-07-07
2025-06-16
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