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Southwest Power Pool · 4 months ago

Applications Analyst - Senior or Lead

Little Rock, AR

Full-time

Hybrid

Senior Level, Lead/Staff

$110K/yr - $142K/yr

6+ years exp

Southwest Power Pool (SPP) is committed to ensuring reliable electricity delivery and fostering strong relationships among its employees. They are seeking a skilled Applications Analyst to optimize the performance of mission-critical systems within their IT Markets team, collaborating with IT experts and supporting real-time Market Operating Systems.

EnergyEnergy Efficiency

Growth Opportunities

Responsibilities

Provide enterprise-level expertise across assigned applications and technical areas

Lead the installation, configuration, maintenance, and support of critical application systems

Monitor, troubleshoot, and resolve system issues to ensure optimal performance

Respond to customer-reported issues promptly and effectively

Participate in a 24/7/365 on-call rotation

Navigate complex, highly integrated systems with strong problem-solving skills

Understand the business and technical requirements of your applications and how they interact with other systems

Engage in all phases of SDLC and project lifecycles, including requirements gathering, design, testing, release deployment, and implementation coordination

Create and maintain thorough technical documentation

Qualification

Microsoft WindowsUNIXLinuxDatabase managementSDLCScriptingSQLAnalytical skillsCustomer serviceProblem solvingWritten communicationOral communicationOrganizational skills

Required

Bachelor's degree in Computer Science or Information Technology-related field or equivalent experience

Lead: Ten (10) years of applicable experience in Information Technology Development and/or Support related roles or a combination of technical experience and leadership experience

Senior: Six (6) years of applicable Information Technology application administration and support experience; or an equivalent combination of education and work experience or a combination of technical experience and leadership experience

Expert working knowledge of Microsoft Windows, UNIX or Linux operating systems, application development and support, and database management systems

Expert troubleshooting, problem solving, and analytical skills

Expert written and oral communication skills

Expert working knowledge of SDLC and project life cycle methods and practices

Excellent customer service and organizational skills

Understanding of and compliance with SPP Policies and Procedures

Expertise in scripting, SQL, deciphering error and event logs, data analysis

Preferred

Five (5) or more years applicable utility industry experience

Comprehensive understanding of SPP's core business model

Benefits

Competitive pay with bonus opportunities

Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance

Relocation assistance

Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.

Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP