Lam Research · 2 weeks ago
Software Product Support Engineer
Tualatin, OR
Full-time
Hybrid
Senior Level
6+ years expLam Research is dedicated to excellence in the design and engineering of etch and deposition products in the semiconductor industry. As a Software Product Support Engineer, you will design, develop, and troubleshoot software programs, providing support for Lam’s tools and collaborating with cross-functional teams to ensure seamless integration of software and hardware.
CleanTechManufacturingSemiconductor
Responsibilities
Provide software support for Lam’s Etch/Deposition tools and associated software applications for field deployment to multiple customers
Act as interface between regional support and SW Engineering for customer escalation management that include Spec Reviews, Software solution deliverables and upgrades
Support activities that include software installation, troubleshooting/debugging software issues, creating technical documentation, and conducting training sessions for customers/support engineers
Extend support activities by physically participating in Fremont labs to evaluate the Concept and Feasibility or Alpha form fit and function of software/hardware on Lam’s equipment and pilot equipment manufacturing
Troubleshooting includes understanding the problem statement, analyzing logs, reviewing/understanding software code to identify the root cause of the issue, and working with cross-functional teams to ensure the successful closure of requests
Interact with cross-functional teams to have ready access to software, process, electrical, mechanical, and product safety engineers for effective escalation management
Technical documentation activities include capturing data for software installation, enabling configuration, maintenance activities, and creating technical training content. Project management activities include driving software quality improvement projects by collaborating with cross-functional teams across regions. This requires effective planning, periodic follow-up, maintaining status reports, providing technical input, creating/delivering presentations, and stakeholder management
Participate in multiple technical reviews such as Concept and Feasibility, Alpha & Beta Readiness meetings, Customer Escalation review, and Critical Design Review meetings
Adhere to Lam’s culture and core values. Other activities include software qualification assurance and continuous integrated software testing and development practices and methods, using standard software development program management processes
Travel up to 20% of the time may be expected for support activities
Qualification
Required
Master's degree in Computer Science or equivalent with a minimum of 6 years of industry experience or Bachelor's degree in Computer Science or equivalent with a minimum of 8 years of industry experience
Excellent presentation and communication skills (oral and written)
Preferred
Prior semiconductor equipment experience
Experience in distributed embedded controls system desired
Experience in supporting Lam Tools at a customer Fab (hardware/software)
Previous roles demonstrating R&D, new product development, and customer-facing assignments showing a good understanding of both factory and customer needs/issues
Benefits
Lam offers a variety of work location models based on the needs of each role.
Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely.
Our Perks And Benefits
We invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
Company
Lam Research
Lam Research supplies wafer fabrication equipment and services to the worldwide semiconductor industry.
10001+ employees
H1B Sponsorship
Lam Research has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (242)
2024 (239)
2023 (170)
2022 (216)
2021 (242)
2020 (182)
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-05-11IPO
Leadership Team
Tim Archer
President and CEO
Rick Gottscho
Exec VP and CTO
Recent News
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2026-01-09
2026-01-05
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