Liberty · 21 hours ago
Customer Service Representative
Merrick, NY
Full-time
Onsite
Entry Level
2+ years expLiberty is a company committed to sustaining energy and water for life, focusing on teamwork and continuous learning. The Customer Service Representative will provide professional service to customers and support various departments, handling inquiries related to service, billing, and water quality complaints.
EnergyRecyclingRenewable EnergySustainabilityWaste ManagementWater
Responsibilities
Respond to all incoming customer inquiries including but not limited to:
Emergency calls
Service connects, disconnects, new service installations
Rate, billing and payment inquiries
Water quality complaints, inquiries
Resolving high bill complaints
Identifying complex meter and billing situations
Negotiating and establish payment arrangements
Provide information on products and programs offered by the Company and generate referrals to the appropriate departments
Promote low-income programs
Promote water efficiency programs
Process payments
Communicate with customers electronically and/or outgoing calls and in person
Perform back office, walk-in and cashiering responsibilities as assigned
Liaison between customer, field personnel and office staff
Expected to respond to emergency call out and extended work hours when company emergencies occur
Ensure all working practices are compliant with Liberty Utilities’ policies, procedures, and NY PSC regulatory rules
Speaking French is considered an asset
Qualification
Required
High School Diploma or GED required
2-year experience working in a customer service environment handling incoming/outgoing calls required
Knowledge of computer systems and Microsoft Office (Excel & Word) required
Must be available during emergencies and be flexible with working longer shifts and additional hours required
Excellent written and verbal communication skills required
Ability to set priorities, plan and coordinate work activities to accomplish work objectives
Experience with use of cash register, receiving and posting payments
Clearly and effectively communicate emergency information
Ability to perform math calculations (add, subtract, estimate). Ability to understand and detect errors in meter readings and billing calculations
Valid driver's license is required
Preferred
Associate Degree preferred
Experience with accounting or billing software a plus
Experience with electronic data storage processes, ability to organize, plan and simplify business-filing systems preferred
Speaking French is considered an asset
Benefits
Company funded Pension program
401k with Company match
Full insurance benefits (health/dental/vision/life)
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Defined Contribution savings plan
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
Company
Liberty
The services we provide directly affect and are essential to our customers’ quality of life and wellbeing.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Wendy Deckard
Human Resources Business Partner
Recent News
Missouri Business Alert
2025-07-24
San Francisco Chronicle
2025-05-17
Company data provided by crunchbase