Alorica · 4 months ago
Bilingual Spanish Customer Service Representative - $1,000 New Hire Bonus!
Tucson, AZ
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hr
0+ years expAlorica is the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. They are seeking a Bilingual Spanish Customer Service Representative who will guide customers through questions, concerns, or challenges they encounter while using the product or service, ensuring a positive customer experience.
Call CenterCustomer ServiceMarketingOutsourcingTechnical Support
Responsibilities
Guide customers through questions, concerns, or challenges they encounter while using the product or service
Listen actively to understand the root of the issue and provide clear, effective solutions
Record detailed call information for auditing, reporting, and follow-up purposes
Maintain and update customer records to ensure accurate and current information
Identify opportunities to introduce customers to new or enhanced services that meet their needs
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
Ongoing usage of phone and computer systems
Qualification
Required
Fluent in both English and Spanish
High school diploma or GED
Must live within 25 miles from 1650 S. Research Loop Tucson, AZ
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and Courteous
Preferred
6 months of customer service or sales experience preferred
Benefits
Cobertura sanitaria, dental y de visión con opciones HSA
Tiempo libre remunerado
Opciones de pago flexibles: pago diario o semanal
Plan de jubilación 401(k)
Programas de desarrollo de liderazgo que realmente hacen crecer tu carrera
Cursos de acceso abierto a través de la Academia Alorica
Formación remunerada y reembolso de matrícula
Descuentos para empleados en alimentos, viajes, seguros, planes de telefonía, salud y bienestar, suministros para mascotas y más
Programa de asistencia al empleado para apoyo personal y profesional
Beneficios voluntarios adicionales para satisfacer tus necesidades individuales
Company
Alorica
Alorica is a BPO company that provides outsourcing customer experience services for all customer interactions.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$727.62MKey Investors
Cerberus Business Finance
2023-04-20Debt Financing· $725M
2009-08-13Series Unknown· $2.62M
Leadership Team
Max Schwendner
Co-Chief Executive Officer
Mike Clifton
Co-CEO
Recent News
2026-01-16
2025-11-19
Company data provided by crunchbase