Miltenyi Biotec · 4 hours ago
Field Service Engineer *PC 1489
Massachusetts, United States
Full-time
Onsite
Entry Level
$63K/yr - $74K/yr
2+ years expMiltenyi Biotec is a leader in biomedical research, focusing on innovative solutions for cell and gene therapies. The Field Service Engineer will provide technical support, install and maintain equipment, and ensure optimal performance through troubleshooting and customer service.
BioinformaticsBiotechnologyHealth CareMedical
Responsibilities
Assist in the installation and setup of Miltenyi equipment and systems at customer sites, ensuring compliance with technical specifications and safety standards
Conduct routine maintenance and perform repairs on equipment to ensure optimal functionality and minimize downtime
Identify and diagnose technical issues, providing effective solutions and escalating complex problems to more senior engineers when necessary
Provide excellent customer service by responding to inquiries, addressing concerns, and offering technical guidance to customers
Maintain accurate records of service activities, including service reports, installation documents, equipment logfiles, photos, etc
Work closely with other team members, including engineers and sales representatives, to address customer needs effectively
Adhere to company standards and procedures to ensure high-quality service delivery and customer satisfaction
Adhere to company policies, industry standards, and safety protocols during all field service activities
Travel domestically, often on short notice, to customer sites to resolve problems
Qualification
Required
HS Diploma required; 2 years formalized technical training or education (e.g. associate's degree, Military Occupational Specialty, etc..); A minimum of 2 years' experience working in a customer facing technical support role in a scientific or similarly regulated environment
Travel up to 50% Domestically and 10% Internationally
Basic understanding of electrical, mechanical, and computer systems
Strong problem-solving and attention to detail skills
Excellent written and verbal communication and interpersonal skills
Strong Time Management and prioritization skills
Ability to operate a computer with Windows™ operating system, Outlook™ email, internet, and basic MS Office™ products
Ability to work independently and as part of a team
Ability to travel, often on short notice, to customer sites to resolve problems. May include domestic overnight travel on weekdays
Ability to work flexible hours
Eligibility to legally work in the United States, and to travel internationally for work
Valid driver's license and a clean driving record
Ability to obtain a Valid Passport
Ability to rent a vehicle
Benefits
Health, vision, and dental insurance
401(k) plan
Company
Miltenyi Biotec
Design, development, manufacture, integration of products empowering the advancement of biomedical research and enable cell and gene therapy
Founded in 1989Bergisch Gladbach, Nordrhein-Westfalen, DEU
1001-5000 employees
H1B Sponsorship
Miltenyi Biotec has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Norbert Henschel
CFO / Managing Director
Evelien Coppens
Senior HR Business Partner Biomedicine
Recent News
2025-10-06
2025-09-24
Company data provided by crunchbase