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US Pharmacopeia · 2 days ago

Microbiology Technical Sales Specialist

St Paul, MN

Full-time

Hybrid

Mid, Senior Level

$73K/yr - $93K/yr

3+ years exp

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with health and science experts to develop quality standards for medicines. The Technical Sales Specialist will serve as a subject matter expert in facilitating support related to USP Microbiology products, resolving technical questions, and engaging in inside sales activities.

MedicalNon ProfitPharmaceuticalPublishing

Responsibilities

Manage and help resolve inquiries from customers, distributors, and USP colleagues via email, video call, and phone to efficiently address product and service issues and maintain high levels of customer satisfaction

Ensure departmental efficiencies, including customer response time and issue resolution time, are met or exceeded by providing necessary technical product expertise and subject matter expertise

Conduct inside sales activities, leveraging your technical and subject matter expertise to drive adoption of relevant products and offerings

Assist in development of front-line support tools for scalability, including creating training material for new customers and new employees

Assist/participate in support-related lab work that includes hands-on training of USP Microbiology products for customers, distributors, and colleagues

In conjunction with colleagues, generate customer facing technical documentation including FAQs, troubleshooting guides, user guides, application notes

Assist QA, marketing, sales, and other teams by providing support and expertise from a technical perspective

Assist colleagues including business development, marketing and product development teams through contribution of technical expertise and information related to interactions with customers to ensure continuous product improvement

Maintain critical customer related data using CRM software tools (SalesForce)

Qualification

Microbiology expertiseTechnical sales experienceCRM software proficiencyCommunication skillsProblem-solving skillsRelationship-building skillsMicrosoft Office SuiteAttention to detailTeamworkTime management

Required

Bachelor's degree in Microbiology, Biology, or related life science field plus five (5) to seven (7) years' experience in technical sales, application specialist, and/or QC microbiology laboratory roles in life science industry in North America – OR Master's degree in Microbiology, Biology, or related life science field plus three (3) to five (5) years' experience in technical sales, application specialist, and/or QC microbiology laboratory roles in life science industry in North America

Microbiology working knowledge and expertise from technical or laboratory experiences

Outstanding problem solving and interpersonal skills

Excellent relationship-building skills with customers

Excellent verbal and written communication skills

Technical experience in microbiology

Attention to detail while ensuring urgency to respond to customers

Ability to multi-task, prioritize and manage time effectively

Ability to work in full autonomy in a high-paced growth environment, with the capacity to use discretion and independent judgement

Strong teamwork

Proficiency using CRM software (SalesForce preferred)

Proficiency with Microsoft Office Suite software, including Excel, Word, PowerPoint

Preferred

Microbiology laboratory experience and/or microbiology experience in pharmaceutical industry. Experience with microbiology quality control testing in GMP environment is a plus

Experience with environmental monitoring, disinfectant qualification/validation/efficacy testing, growth promotion testing, bioburden testing, sterility testing, and/or rapid microbiology methods is a plus

3+ years of experience in pharma/ biopharma microbiology QA/QC is a plus

Advanced degree or certifications in microbiology-related field is a plus

Strong problem-solving skills with customer-centric approach

Benefits

Company-paid time off

Comprehensive healthcare options

Retirement savings

Company

US Pharmacopeia

Glassdoor3.6

US Pharmacopeia (USP) is an independent, scientific nonprofit organization that has focused on building trust in the supply of safe, quality medicines since 1820.

Founded in 1820

Rockville, Maryland, USA

1001-5000 employees