Shakers · 23 hours ago
AI and Copilot Team Lead @ Microsoft 365 (Freelancer via Shakers)
United States
Full-time
Remote
Lead/StaffShakers is at the forefront of delivering technical support and advisory services for Microsoft 365 products. The AI and Copilot Team Lead will oversee a global remote team, focusing on service delivery, customer satisfaction, and product-led growth within Microsoft technologies.
Artificial Intelligence (AI)ConsultingFreelanceHuman ResourcesSoftwareVirtual Workforce
Responsibilities
Lead a global, remote team of technical specialists, ensuring top-notch service and adherence to productivity and scheduling standards
Embrace the gig economy's dynamic, fostering a culture of flexibility, innovation, and continuous learning
Drive PLG by empowering your team to harness Microsoft technologies, ensuring alignment with our strategic objectives
Champion diversity and inclusion, creating an environment where every team member feels valued and empowered
Maintain a proactive approach to case management, backlog minimization, and customer satisfaction
Collaborate with Operations Leads to share insights, best practices, and drive continuous improvement across teams
Implement outcome-based performance metrics, ensuring the team's alignment with organizational goals and customer needs
Qualification
Required
Strong experience in the use of AI-related tools including Copilot
Demonstrate exceptional problem-solving skills, with the ability to anticipate challenges and implement proactive solutions
Exhibit mastery in change management, adeptly guiding your team through technological and procedural shifts
Maintain a relentless focus on technical and service excellence, setting and exceeding industry benchmarks
Engage in strategic planning and execution, ensuring alignment with broader organizational goals and customer needs
Act as a champion for diversity and inclusion, fostering an environment where every team member feels valued, heard, and empowered to contribute
Extensive experience in leading high-performing, remote technical support teams, with a profound knowledge of Microsoft 365 technologies
Outstanding leadership capabilities, with a talent for coaching, mentoring, and connecting with a globally dispersed team
A track record of driving customer satisfaction, operational efficiency, and team productivity to unprecedented levels
Advanced analytical skills, with a knack for managing product-led growth trackers and safeguarding data integrity
Superior communication and interpersonal skills, able to inspire team members and drive them towards achieving and surpassing targets
Adaptability and flexibility, capable of thriving in a fast-paced, 24x7 global operation
Understanding of Product Led Growth concept
A deep-seated passion for technology, especially Microsoft products, and a commitment to fostering the growth and development of your team
Benefits
The flexibility to work remotely from anywhere in the world, within a company that prizes diversity, inclusion, and the well-being of its staff.
A role that presents both challenges and rewards, where your contributions have a direct impact on our clients' success and our company's growth.
A dynamic team environment, rich with opportunities for professional advancement and personal growth.
A competitive compensation package that reflects your experience and the value you bring to our team.
Company
Shakers
Shakers connects companies with freelance professionals through an AI-powered platform.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$23.82MKey Investors
PartechScaleup Spain NetworkClave Capital
2025-05-13Series A· $15.53M
2023-10-30Seed· $6.37M
2023-07-12Non Equity Assistance
Leadership Team
Adrián de Pedro
Co-Founder | Chief Product Officer
Recent News
Seattle TechFlash
2025-09-15
Company data provided by crunchbase