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YMCA of Collier County | Naples · 4 months ago

Welcome Center Agent - Floater

Naples, FL

Part-time

Hybrid

New Grad, Entry Level

The YMCA of Collier County is seeking a friendly and professional Welcome Center Agent to join their team in Naples. This floater position is crucial for delivering excellent service to all members, guests, and program participants, including responding to needs, promoting memberships, and maintaining an organized Welcome Center.

Non-profit Organization Management

Responsibilities

Create a positive environment where everyone feels welcome, encourage, and motivate others to become more involved in the YMCA. Greet and interact with members in a friendly manner

Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention

Communicate in a friendly and a courteous manner when answering phones, transferring calls, and taking messages. Ensure that no member is left unattended

Emphasis will be placed on member service, program knowledge, member/staff safety, and communication with members and staff

Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships

Builds relationships with members; helps members connect with one another and the YMCA

Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues

Oversee that all members and guests are properly checking in at the member service desk. Applies all YMCA policies dealing with member services and guest visits

Present a professional image to all employees, members, and general public. Wear name-tag and adhere to dress standards at all times

Responsible for studying and learning general information for both facilities, events and departments seasonal program changes

Responsible for accurately entering memberships and program registrations. Follow proper procedures for all business transactions (example: receipt, monies, and program registration)

Responsible for accurately reconciling daily cash drawer

Attend all designated staff meetings

If unable to work due to sickness, vacation, etc. Responsible for finding shift coverage and communicate to supervisor

Follows YMCA policies and procedures; responds to emergency situations

Performs other duties as assigned

Qualification

CPR/AED certificationFirst Aid certificationCustomer service experienceSales experienceComputer proficiencyInterpersonal skillsProblem-solving skillsFlexibility