The University of Kansas Health System · 4 months ago
Service Desk Tech I
Kansas City, KS
Full-time
Onsite
New Grad, Entry LevelThe University of Kansas Health System is seeking a Service Desk Tech I to provide support primarily through telephone channels for desktop computers and software usability. The role involves assisting users with installations and configurations, troubleshooting issues, and maintaining knowledge articles.
Clinical TrialsEducationEmergency MedicineHealth Care
Responsibilities
Primary responsibility is assisting users over the telephone, through email, online chat and/or at desk side in a prompt, professional and courteous manner
Secondary responsibility is assisting users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction
Responsible for obtaining information to diagnose a problem, and simultaneously create, assign and document issues into the Hospital Service Desk tracking system
Demonstrates competence in prioritizing user issues and resolving within Hospital defined Service Level Agreements (SLAs)
Demonstrates competence in troubleshooting and resolution of reported issues and the ability to escalate through appropriate channels any issues that cannot be resolved
Maintains an ever-increasing level of proficiency in hardware, software, networking and other technologies related to the ITS department
Demonstrates competence in documenting trouble ticket resolutions, maintains Hospital knowledgebase articles and actively participates in maintaining and support policies and procedures
Demonstrates the ability to manage time and resources in the best interest of the Hospital
Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records
Identifies opportunities to see where training needs would improve productivity within the department or within the Hospital
Trains end users on basic hardware, software and network resources, on a one-on-one basis
Provides on-site support and remote support for workstations and networking components in multiple locations in the Kansas City metro and outlying areas
Participates in on-call rotation and provides end user support during off hours, holidays and weekends
Demonstrates a willingness to work as a member of a team
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required
Qualification
Required
High School Graduate
Experience in either a Call Center or Service Desk or customer service environment
Experience with Microsoft Office software
Experience with Microsoft operating systems
Current hospital approved IT certification from an approved governing body or must hold the most current Microsoft Windows Operating System certification (e.g. Windows 10) within 180 Days
Preferred
Associates Degree in computer systems, a related field OR 1:1 equivalent experience
Experience in the maintenance, troubleshooting, and upgrading of computer equipment
Company
The University of Kansas Health System
The University of Kansas Health System is an academic medical center for complex care and diagnosis.
Founded in 1906
10001+ employees
H1B Sponsorship
The University of Kansas Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (7)
2022 (6)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Parkinson's Foundation
2023-07-25Grant
Leadership Team
Tammy Peterman
President, Kansas City Division, Executive VP/Chief Operating Officer and Chief Nursing Officer
Recent News
"사이버보안 '성숙' 단계인 국내 기업 3%에 불과" 시스코 | CIO
2025-05-08
2023-08-01
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