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SCIEX · 5 months ago

Senior Customer Technical Support Specialist - REMOTE

United States

Full-time

Remote

Mid, Senior Level

$31/hr - $41/hr

3+ years exp

Beckman Coulter Diagnostics, a Danaher operating company, is a global leader in clinical diagnostics committed to innovating for tangible impact in healthcare. The Senior Customer Technical Support Specialist is responsible for providing advanced support to internal and external customers, resolving technical issues, and ensuring customer satisfaction in a remote setting.

BiotechnologyManufacturingMedical DeviceProduct Design

H1B Sponsor Likely

Responsibilities

Field customer calls to facilitate a 24/7 support function and resolve hardware, software, assay and training-related issues of Beckman Coulter’s existing customer base using the most cost-effective solution through telephone and other forms of communication (i.e. email, video conference, etc.)

Utilize remote diagnostics to proactively monitor instruments against potential issues. Act as a flexible resource to help fill workload or process gaps and triage general, moderate and complex inquiries across all Beckman Coulter functions, assigning calls to field service when unable to resolve over the phone

Collect and analyze data and classify complaints according to FDA requirements. Capture and document all aspects of the customer interaction into CRM database

Qualification

Beckman Coulter instrumentationRemote diagnosticsCRM PlatformsMedical technology experienceCustomer service skillsCommunication skills

Required

Associate, vocational or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry

3+ years of industry-related experience with Beckman Coulter chemistry instrumentation

Ability to clearly articulate and provide direction over the phone

Willing to work one weekend each month and rotating on-call shift duty

Preferred

CRM Platforms

Medical technology call center, or experience in medical laboratory

A customer service environment

Benefits

Paid time off

Medical/dental/vision insurance

401(k)

Company

SCIEX

Glassdoor3.3

SCIEX is a biotechnology company that sells mass spectrometers, capillary electrophoresis, and ion sources products.

Founded in 1970

Framingham, Massachusetts, USA

1001-5000 employees

http://www.sciex.com

H1B Sponsorship

SCIEX has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)