The Beverly Hills Hotel · 4 months ago
Director of Engineering
Los Angeles, CA
Full-time
Onsite
Director/Executive
$175K/yr - $180K/yrThe Beverly Hills Hotel is known for having the absolute best people in the industry and is seeking a Director of Engineering. This role involves overseeing engineering operations, ensuring optimal communication, managing team performance, and addressing guest requests to maintain the luxury standards of the hotel.
Food and BeverageHospitalityHotel
Responsibilities
Our Director of Engineering is responsible for communicating clearly and precisely with guests, management and co-workers to their fullest understanding. They provide timely feedback and a display of urgency with each request during the day. This will include having working knowledge of Outlook and, Nexus as communication tools, working well under pressure and in emergency situations, is a clear thinker and can resolve problems to ensure our guests receives nothing but the best experience
Ensures NEXUS usage and optimization from all team members. Analyzes customer feedback and forms appropriate action plans. Participates in active guest recovery for missed expectations. Directs team members to strive for continuous improvement and excellence in all areas of responsibility
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising work performance; rewarding and disciplining employees; addressing complaints and resolving problems
Our Director of engineering must have the ability to develop a meaningful budget and monthly tracking of expenses program
Sometimes our guests have special requests involving special television channels, temperatures set precisely a certain degree and even special occasions. Most of these requests are fulfilled through the direction of our Director of Engineering
Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Director of Engineering is relied upon to report these and work with several other positions to correct
Communication is what keeps our departments running perfectly. Our Director of Engineering must communicate with other departments and extended hotel team in order to ensure the alignment remains
The items shared are essential. However, to ensure consistency, our Director of Engineering is provided with specifics on how we care for their department and our hotel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The Director of Engineering is occasionally required to walk; sit
Qualification
Required
High levels of energy to keep up with demands
Ability to communicate clearly and precisely with guests, management, and co-workers
Working knowledge of Outlook and Nexus as communication tools
Ability to work well under pressure and in emergency situations
Clear thinker who can resolve problems to ensure the best guest experience
Ensures NEXUS usage and optimization from all team members
Ability to analyze customer feedback and form appropriate action plans
Participates in active guest recovery for missed expectations
Directs team members to strive for continuous improvement and excellence
Ability to develop a meaningful budget and monthly tracking of expenses program
Ability to fulfill special guest requests
Ability to prevent and correct imperfections and blemishes in the hotel
Ability to communicate with other departments and extended hotel team
Physical demands include standing, talking, hearing, walking, and sitting
Benefits
Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay twice a year at each hotel!
50% off at bars and restaurants within all of our Dorchester Collection hotels
World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
Exclusive Access to a discount platform featuring 1000s of retailers
Competitive Medical, Dental, Vision Benefit
Competitive retirement scheme
Company
The Beverly Hills Hotel
The Beverly Hills Hotel is a part of the Dorchester Collection that provides hospitality, dining and luxury living services.
Founded in 1912Beverly Hills, California, USA
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-10-14
Company data provided by crunchbase