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TheKey · 2 days ago

Caregiver Manager

Palo Alto, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

TheKey is a company dedicated to providing comprehensive, concierge-based care to clients for nearly 20 years, ensuring their dignity, safety, and independence. They are seeking a Caregiver Manager to train and supervise caregivers, manage schedules, and ensure compliance with care standards while enhancing the quality of care provided to clients.

Elder CareHealth CareHome ServicesNursing and Residential Care

Responsibilities

Train and supervise caregivers, providing guidance, mentorship, and support to ensure they deliver compassionate and effective care to clients

Provide supervision to the caregivers, including coaching, counseling, and corrective action, ensuring the caregivers are fully prepared for assigned duties

Conduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and performance

Ensure that caregivers are matched appropriately with clients based on the needs of the client, the caregivers' skills, experience, and availability

Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes or emergencies

Coordinate with administrative staff to facilitate seamless communication and efficient workflow between caregivers and the office

Conduct regular assessments of care services to ensure compliance with established organizational standards and state regulations

Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided

Support and facilitate ongoing training for caregivers to enhance their skills

Ensure caregivers are up to date in their licensing and compliance

Serve as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, and corporate human resources

Maintain accurate records ensuring that caregiver profiles, timekeeping, and availability are kept up to date. Responsible for properly entering client and caregiver scheduling information into appropriate systems and updating as necessary

Review caregiver payroll, including timekeeping, time off requests and approve daily/weekly for payroll processing

Schedule client visits according to care plans and staff availability

Document incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of Caregivers

Understand client and caregiver schedules including educating on the importance of accuracy in schedules, rates, personnel, and care notes, meeting payroll and billing deadlines

Meet caregiver retention guidelines, and develop and implement retention improvement plans

Support workers' compensation claims from start to finish, ensuring timely and accurate processing

Work closely with our Workers' Compensation team to ensure compliance with all workers' compensation laws and regulations

Comply with all relevant health and safety regulations to maintain a secure workplace for all staff

On-call and after-hours support as needed

Additional duties as assigned

Qualification

Caregiver trainingScheduling experienceHealth care experienceComputer proficiencyCommunication skillsMulti-taskingPerformance evaluationQuality improvement