GovCIO ยท 2 weeks ago
Senior ServiceNow Platform Administrator
United States
Full-time
Hybrid
Senior Level
$125K/yr - $135K/yr
6+ years expGovCIO is currently hiring for a Senior ServiceNow Platform Administrator to support their USSS Network Operations and Security Center (NOSC) proposal. The ideal candidate will be responsible for the administration, configuration, and ongoing maintenance of the ServiceNow environment to ensure optimal performance and alignment with business needs.
ConsultingIT InfrastructureIT ManagementManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Administer, configure, and support the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, CMDB)
Perform regular system maintenance, patching, and upgrades in collaboration with the ServiceNow team
Manage user accounts, roles, groups, and permissions
Develop and maintain custom workflows, business rules, UI policies, and catalog items
Monitor system performance and troubleshoot performance issues and errors
Collaborate with developers, process owners, and stakeholders to gather requirements and translate them into technical solutions
Ensure data integrity and implement best practices for data management and governance in ServiceNow
Document platform configurations, system processes, and support procedures
Support integrations between ServiceNow and other enterprise tools and systems
Provide training and user support, including knowledge base maintenance and ServiceNow user guidance
Qualification
Required
Bachelor's with 8+ years (or commensurate experience)
6 years of experience administering the ServiceNow platform
Strong understanding of ServiceNow modules, including ITSM, CMDB, and Reporting
Experience with scripting (JavaScript, Glide, Flow Designer)
Familiarity with ServiceNow Update Sets, Scheduled Jobs, and Performance Analytics
Understanding of ITIL principles and frameworks
US citizenship is required to acquire a Top Secret Clearance
Preferred
ServiceNow Certified System Administrator (CSA)
Benefits
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
Available to full-time employees
Company
GovCIO
GovCIO is a business consulting firm that focuses on cyber security, digital, data, management and mission services, and IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lynn Oakes
Sr. Vice President, Contracts at GovCIO
Andre Green
Vice President Special Operations Support Solutions (SOSS) GOVCIO
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