Convatec · 5 months ago
me+ CARE Specialist
United States
Full-time
Remote
Entry Level
1+ years expConvatec is pioneering trusted medical solutions to improve lives, and they are seeking a me+ CARE Specialist to drive consumer engagement and sales. The specialist will engage with customers through phone and digital channels to provide impactful solutions, support product inquiries, and achieve sales objectives.
Clinical TrialsHealth CareManufacturingMedical
Responsibilities
Execute a high volume of outbound and inbound calls to follow up on consumer samples and other leads generated by specific campaigns
Foster interest in Convatec products through dialogue with patients, effectively identifying customer needs and presenting tailored information
Provide solutions that will positively impact consumers and support Convatec’s portfolio of products and services
Handle inbound and outbound phone calls regarding product and customer service issues
Collaborate with additional me+ resources to ensure a thorough consultative experience
Plan and prioritize time and sales/support activities to maximize opportunities to achieve revenue goals
Meet and exceed monthly efficiency, activity, and sales targets/goals
Provide a positive customer experience, life-improving advice, and solutions using a structured approach with the goal of capturing sales
Ensure all customer interactions comply with established guidelines and regulations
Develop a deep understanding of Convatec’s product range and competitive market dynamics to provide accurate information and support
Provide campaign feedback and consumer insights to the marketing team
Effectively operate computer-based contact and database management programs, accurately completing customer profiles, relevant post-call notes, sample activities, literature fulfillment requests, and possible follow-up steps
Participate in team development activities, including receiving coaching and training with colleagues regularly
Convey a positive and professional phone image
Support the Team Supervisor on miscellaneous projects and perform other duties as assigned
Qualification
Required
Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities
Experience working structured and efficiently with inbound/outbound campaigns
Demonstrated ability and willingness to try new processes introduced by team Manager/Supervisor and provide feedback
Proven ability to conduct structured conversations, troubleshoot, and provide consumer-focused solutions
Excellent verbal and written communication skills
Excellent phone etiquette
Competitive drive for sales achievement, with an understanding of the importance of ‘caring while selling' in the healthcare industry
Must exhibit exceptional patience and empathy to effectively address consumer needs and concerns
Strong ability to provide clear, concise processes and procedures along with step-by-step direction and advice
Strong listening skills and ability to use effective questioning and probing that will lead to a successful resolution, sale, and an overall exceptional customer experience
Results-oriented and outgoing in character with a natural skill in building rapport and engaging in conversations that lead to results
Ability and willingness to precisely follow instructions and guidelines provided
Strong level of compassion and empathy for ostomy end consumers
Strong team player
High School Diploma/GED required
1+ years of sales/customer service experience
Preferred
Associates or Bachelor's degree
Bilingual in English/Spanish
Sales experience
Previous experience in healthcare or customer service
Company
Convatec
ConvaTec specializes in the development, manufacture, distribution of single-use devices to hospitals and healthcare sectors. It is a sub-organization of The Amcare™ Group.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.72BKey Investors
Novo Holdings
2025-11-18Post Ipo Secondary· $461.84M
2017-03-29Post Ipo Secondary· $1.26B
2016-10-27IPO
Leadership Team
Karim Bitar
Chief Executive Officer
David Shepherd
President & COO- Advanced Woundcare
Recent News
DelveInsight Business Research LLP
2025-11-20
Company data provided by crunchbase