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ASM · 4 months ago

Total Product Support Engineer

US > Arizona > Phoenix

Full-time

Onsite

Mid Level

ASM is a leading company in advanced semiconductor technology, committed to innovation and sustainability. The Total Product Support Engineer will act as a system level expert, providing product support for new product development while interacting with various engineering teams and managing customer issues during product testing phases.

ElectronicsManufacturingSemiconductor

No H1B

Responsibilities

Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed

Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc

Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions

Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks

Owns First in Fab (Alpha or Beta) customer shipments. Drives customer fab readiness (facilities set up), installation and start up through production qualification

Detailed Reporting of field issues for new products in the field

Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites

Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments

Qualification

Mechanical EngineeringElectrical EngineeringTechnical TroubleshootingHardware ExperienceArduino

Required

Bachelor's or Master's Degree in Mechanical Engineering, Chemical Engineering or Electrical Engineering

Hands-on and/or course work experience with hardware

Strong technical troubleshooting skills

High motivation, enthusiasm and curiosity to learn

Interested in working with new products, testing them and becoming a system level expert

Ability to travel (domestic and international) 25-75%

Preferred

Course work experience or interest in Arduino an open-source electronic prototyping platform enabling users to create interactive electronic objects is a plus