Tandem · 4 months ago
Provider Growth Associate (Account Executive)
New York office
Full-time
Onsite
New Grad, Entry Level
$65K/yr - $75K/yrTandem is a company focused on transforming the way new therapies are brought to market, leveraging AI and strong growth potential. The Provider Growth Associate will be responsible for onboarding new provider organizations, ensuring a smooth activation process, and collaborating with various teams to enhance user experience and provide valuable insights for product improvement.
AppsHealth CareHealth DiagnosticsMedicalmHealthPharmaceutical
Responsibilities
Own the end-to-end onboarding experience for new provider organizations, from first contact all the way through to full activation
Build, maintain, and close a list of target accounts, in partnership with RevOps & Analytics teams
Drive outreach and engagement to help bring new practices into the funnel and get them excited to try Tandem
Host product demos, training sessions, onboarding walkthroughs, and develop materials tailored to different user types (e.g., staff, clinicians, administrators)
Build and refine repeatable playbooks and self-serve resources to help onboarding scale efficiently
Monitor activation and adoption data to identify blockers and intervene proactively
Drive usage of key features by helping providers understand how to incorporate them into their real-world workflows, and gather feedback on those features to inform Product improvements
Partner with ops, product, and engineering teams to ensure a cohesive and high-quality user journey
Qualification
Required
Own the end-to-end onboarding experience for new provider organizations, from first contact all the way through to full activation
Build, maintain, and close a list of target accounts, in partnership with RevOps & Analytics teams
Drive outreach and engagement to help bring new practices into the funnel and get them excited to try Tandem
Host product demos, training sessions, onboarding walkthroughs, and develop materials tailored to different user types (e.g., staff, clinicians, administrators)
Build and refine repeatable playbooks and self-serve resources to help onboarding scale efficiently
Monitor activation and adoption data to identify blockers and intervene proactively
Drive usage of key features by helping providers understand how to incorporate them into their real-world workflows, and gather feedback on those features to inform Product improvements
Partner with ops, product, and engineering teams to ensure a cohesive and high-quality user journey
Preferred
Proven track record in sales, customer success, or implementation, ideally in a startup or health tech environment
A strong sense of user empathy, especially for providers and staff juggling high workloads (familiarity with healthcare workflows, provider practices, or EHRs is a big plus)
Excellent communication skills — clear, patient, personable, and confident
Comfort with ambiguity and context switching; you can roll up your sleeves and figure things out fast
Ability to master new complex technology tools quickly and work with data
High NPS with your former teammates
Experience with Hubspot or similar CRM platforms
Benefits
Fully covered medical, vision, and dental insurance.
Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
Unlimited paid time off (PTO) and 16 weeks of parental leave.
401K plan setup, FSA option, commuter benefits, and DashPass.
Lunch at the office every day and Dinner at the office after 7 pm.
Company
Tandem
Tandem uses AI to handle prior authorizations, affordability, and pharmacy coordination for every Rx.
Founded in 2023
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-01-01Series A
Leadership Team
Sahir J.
CEO & Founder
Company data provided by crunchbase