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Laveer Engineering · 5 months ago

Customer Solutions Manager

Cranberry Township, PA

Full-time

Hybrid

Mid, Senior Level

$130K/yr - $163K/yr

5+ years exp

Westinghouse Electric Co is a leader in providing clean energy solutions and is seeking a Customer Solutions Manager. In this role, you will develop key customer relationships, create proposals to meet customer needs, and collaborate with various teams to drive market growth and ensure project success.

Industrial EngineeringMechanical EngineeringService Industry

Responsibilities

Develop/leverage key customer relationships to facilitate understanding of customer needs and ultimately create Engineer, Procure and Construction style proposals with strong value propositions to meet customer needs and secure OE. Accountable for OE and opportunity pipeline growth for product/technology areas

Monitor and assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning. Recommend price to capture maximum market value while delivering on business plan assumptions such as MAS; collaborate with sales to align on final price to customer. Collaborate with sales on capture planning and final order negotiations

Support Plant engineering activities to aggregate product financials as well as (at least) monthly financial forecasting. Support Plant Engineering activities to develop resource demand signal for GOS engineering and manufacturing

Engage on emergent customer issues, leading the team as needed until project management is available and engaged, ultimately working with the collective team to develop technical and commercial solutions. Collaborate with project teams to understand the status of projects, supporting resolution of challenges during project execution

Develop relationships with internal stakeholders, such as GECS resource managers, to ensure people, processes and technology are available to deliver offer commitments as well as enable market growth. Collaborate with GECS resource managers to generate high quality proposals

Ensure good understanding of Intellectual Property aspects of offers and ongoing projects; facilitate needed discussions to develop position on IP. Jointly own approval for release of IP to external stakeholders (e.g., customers, 3rd parties) with GOS

Collaborate and co-ordinate with peer leaders in AOMS to ensure a cohesive approach to market and holistic customer support and satisfaction (e.g., design change packages, feedwater heaters, emergency diesel generators, moisture separator reheaters, balance of plant power upratings, etc. ); collaborate to develop cohesive, joint proposals

Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, innovation ideas, etc

Qualification

Nuclear Power Plant designProduct managementProduct engineeringTechnical consultative sellingMarket analysisCustomer relationship managementFinancial forecastingProposal developmentCollaboration

Required

Bachelor's Degree in Engineering or related technical discipline

5+ years relevant experience in product management, product engineering, product resource management, business or operation with increasing progression and complexity and levels

Knowledge of Nuclear Power Plant design, balance of plant, market and customers