People Incorporated · 4 months ago
Assist Program Operations Manager RCA521
Fall River, MA
Full-time
Onsite
Entry, Mid Level
$24.25/hr - $24.25/hr
1+ years expPeople Incorporated is a human service agency serving the Southcoast community, and they are seeking an Assistant Program Operations Manager to support the overall functioning of assigned residential sites. This role involves ensuring the physical, emotional, and medical needs of individuals are met, assisting in the development of service plans, and providing oversight of staff training and compliance.
Assisted LivingChild CareNon ProfitNursing and Residential Care
Responsibilities
Ensure all physical, emotional, and medical needs of the individuals are met on a daily basis
Assist in the development and implementation of Individual Service Plans and Behavior Support Plans for individuals in assigned sites
Ensure all Human Rights are being honored and monitored with the Human Rights Coordinator and Officers
Assist in the development of the individual training programs in self-help skills, social aptitude, behavior management, leisure time use, and advocacy; promote individual choice, empowerment, and dignity; and secure consultant services when necessary
Assist in the coordination of individuals in relocation, including promoting individual preference in selection of housing and housemates
Assist in the coordination of assigned individual vacations through their personal preference and financial resources
Provide Direct Care functions as needed
Assist in maintaining financial records and confidential files for individuals residing in assigned sites
Act as a professional liaison between People Incorporated and the individuals’ family and guardians and any other stakeholders
May be required to use personal vehicle for work purposes
For LPNs, RNs, CNAs position, Assist in the planning and management of the individuals’ medical care
Assist in ensuring assigned staff are oriented and trained for all individual concerns as needed
Participate and ensure house meetings are conducted to increase individual empowerment, choice, pride, and ownership
Provide ongoing feedback to staff on a consistent basis
Address staff performance concerns in a timely fashion with guidance from the Program Operations Manager
Provide role modeling, guidance, and direction of the Positive Behavior Support model through observation and feedback to staff with guidance from the POM and Clinical Support Division
Assist in interviewing prospective employees, and coordinate interviews with individuals to facilitate their input in staff selection as needed
Assist in self-preservation testing and ensure that periodic fire drills are conducted for each individual and/or site
Assist in ensuring licensing compliance for assigned sites by reviewing and implementing, if necessary, Department of Developmental Services goals and standards
Assist in serving as liaison to licensing agents for routine scheduling and the survey/certification process, and to landlords and governmental agencies, to promote and facilitate individual involvement
Assist in conducting the QA assessment tool monthly as needed
Assist in providing oversight of MAP implementation, training and compliance, familiarity with regulations and updates
Conduct staff training pursuant to Agency and MAP policy and procedure to ensure Agency and division compliance
Participate in all staff meetings and required training sessions, including in-service training, as scheduled
Maintain all program and Agency required trainings
Assist in providing oversight of staff time management, coverage, and overtime
Conduct staff meetings on a monthly basis or as needed
Provide reports and program information as directed, including coordinating the collating and forwarding of documents to associate departments and agencies
Assist in communicating with guardians and families
Acts as Interim Program Operations Manager in the absence of Program Operations Manager
Serve as on-call supervisor during on-shift hours, including nights and weekends as needed
Assist in coordinating relief pool scheduling and evaluation
Maintain expertise in field through attendance at assigned training
Work collaboratively with other Residential Division sites to provide supports as needed
Work as a part of a multidisciplinary team to achieve desired outcomes
Attend Residential Division Team meetings as assigned
Review and adhere to budget
Perform other duties as assigned
Assist in the coordination and participate in licensing and other internal and/or external reviews as needed
Ensure all necessary equipment and facility inspections conform to regulatory standards
Maintain cleanliness of Agency vehicle and keep related maintenance logs
Qualification
Required
An associate's degree in human services or a related field; or one year of related experience
Current Massachusetts C.N.A. license
Excellent oral and written communication skills
Ability to demonstrate effective project management skills
Ability to follow organization policies, procedures, and management decisions
Ability to supervise or coordinate others in a residential setting serving developmentally disabled adults
Ability to respond adeptly and responsibly to site and division emergencies
Ability to safely transport individuals using an Agency and/or personal vehicle
Ability to stay on shift until the following shift has all arrived or management has approved otherwise
A qualifying criminal background check, driving record and a valid driver's license
A current copy of all required health records and TB assessments
Preferred
Individuals with interest in C.N.A, PCA and HHA type work are encouraged to apply
Students in Human Services, Psychology, and Sociology programs are encouraged to apply
Excellent oral and written communication skills and the ability to demonstrate effective project management and leadership skills
Benefits
Tuition Assistance Program
4 weeks accrued paid time off
11 paid holidays annually
Health Insurance
Dental Insurance
403(b) savings plan
Wellness Activities and initiatives
Select employee discounts through LifeMart
FSA
Employee Assistance Program
FREE Life and Long-term Disability Insurance
Short-term Disability Insurance
Public Services Student Loan Forgiveness Program
Company
People Incorporated
People Incorporated is a human service agency serving Southeastern Massachusetts, including the Greater Fall River, New Bedford, and Taunton areas.
501-1000 employees
H1B Sponsorship
People Incorporated has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageLeadership Team
Megan Stirk
President & CEO
Bill Perkins
COO
Company data provided by crunchbase