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Amazon Web Services (AWS) · 4 hours ago

Sr. Cloud Enterprise Technical Manager, National Security - ES US-ADC

Herndon, VA

Full-time

Hybrid

Senior Level

$138K/yr - $239K/yr

5+ years exp

Amazon Web Services (AWS) is one of the fastest-growing organizations within Amazon, seeking a Sr. Technical Account Manager to support customers in National Security. The role involves providing strategic technical guidance and advocacy to help customers adopt AWS services, ensuring their environments are operationally healthy.

Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Machine Learning, AI, Big Data, Security, Networking, Serverless and more

Help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more

Provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy

Drive discussions with senior leadership regarding incidents, trade-offs, support and risk management

Understand customers' business/operational needs and technical challenges to help them achieve the greatest value from AWS

Qualification

AWS servicesTechnical engineeringSecurity ClearanceCustomer-facing experienceOperational support experienceCommunication skillsTeam collaborationProblem-solvingMentorship

Required

5+ years of technical engineering experience with operational parameters and troubleshooting for one of the following: Compute / Storage / Networking / CDN / Databases / AI/ML / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment

Bachelor's Degree in Computer Science, Math, or related discipline required, or 5 years of equivalent work experience

Internal enterprise or external customer-facing experience as a technical lead

Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred

7+ years of technical engineering experience in operational parameters and troubleshooting for three (3) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security/ Applications Development in a distributed systems environment

Experience in Informational Technology operations

Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)

Experience in a 24x7 operational services or support environment

Experience with AWS services and/or other cloud offerings Federal/DoD Clearances

Benefits

Equity

Sign-on payments

Full range of medical, financial, and/or other benefits

Company

Amazon Web Services (AWS)

Glassdoor3.8

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.

Founded in 2002

Seattle, Washington, USA

10001+ employees