AI Support Engineer jobs in United States
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Cognition · 4 months ago

AI Support Engineer

positionSan Francisco Bay Area
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Cognition is a startup that provides AI-powered tools to development teams at various enterprises. They are seeking an AI Support Engineer to be the first line of response for customer issues, leveraging knowledge of computer science and AI to drive adoption of their technology.

Artificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyInternet
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H1B Sponsor Likelynote

Responsibilities

First line of response to any customer issues: Customer issues could stem from misuse of the software, errors in the deployment, or bugs in the underlying software. Support engineers are required to use their AI and CS knowledge to root cause, reproduce, and respond to any type of issue. Support engineers will help define processes and build automations to streamline our support function
Escalation, resolution, and education: If a support engineer is unable to resolve a customer issue, they are responsible for escalating the issue to the appropriate Cognition/Windsurf stakeholders (deployed engineering, field IT, or enterprise engineering), tracking and understanding the resolution of the issue, and educating the customer on the solution
Knowledge documentation and distribution: Support engineers are responsible for documenting learnings about failure modalities across use and deployment and distributing that knowledge to end customers and internal engineering teams
Product testing and feedback: Cognition and Windsurf’s products work across a range of IDEs, programming languages, and modalities. Support engineers will be instrumental in testing each release. Support engineers will also use their CS and AI skills to automate parts of the QA process

Qualification

Computer Science degreeDistributed computingContainerization technologiesProgramming languagesAI knowledgeCustomer friendlinessPassion for AIOrganizational skillsProblem-solving skillsFast-paced environment

Required

2+ years working in a technical role
Bachelor's or higher degree in Computer Science, Software Engineering, or related field
Knowledge of distributed computing, containerization, and orchestration technologies (e.g., Docker, Kubernetes)
Proficiency in programming languages such as Python, Java, or Go
Strong organizational skills and customer friendliness
Strong problem-solving skills and the ability to work in a fast-paced, dynamic startup environment
Passion for artificial intelligence and large language models

Preferred

Hands-on experience with artificial intelligence and large language models

Company

Cognition

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Cognition is an applied artificial intelligence lab that focuses on reasoning and code.
dateFounded in 2023
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://www.cognition.ai

H1B Sponsorship

Cognition has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (4)
2020 (1)

Funding

Current Stage
Growth Stage
Total Funding
$896M
Key Investors
Founders Fund
2025-09-08Series C· $400M
2025-03-18Series B· $300M
2024-04-24Series A· $175M

Leadership Team

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Walden Yan
Co-Founder
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Recent News

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WebWire
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2026-01-09
Verdict
Infosys, AWS partner to drive enterprise GenAI adoption
2026-01-09
Company data provided by crunchbase