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LaunchTech · 4 months ago

Network Operations Center Engineer

Colorado Springs, CO

Full-time

Onsite

Mid Level

4+ years exp

LaunchTech is seeking a Network Operations Center Engineer to support the Missile Defense Agency (MDA). This role ensures operational continuity, security, and performance across the enterprise network while providing 24x7x365 support to critical missions.

CRMInformation Technology

No H1B

Security Clearance Required

Responsibilities

Support the MDA Enterprise under the Global Network Operation Support Center (GNOSC) management providing 24x7x365 Network Operations Center support

Perform operations and maintenance of the MDA general service network infrastructure, primarily troubleshooting and managing configurations on network routers, switches, encryptors, and firewalls

Conduct network and firewall engineering, monitoring, and administration functions as required

Provide initial analysis and troubleshooting on issues identified with network monitoring tools and support end users with network-related issues

Generate and provide status reports, perform network anomaly analysis, and develop engineering red lines to support maintenance actions, engineering changes/upgrades, and security vulnerabilities

Respond to Remedy Incident Tickets, working with customers to resolve network communication issues

Provide Test/Event support as needed

Qualification

Networking (LAN/WAN)TCP/IPBGP routing protocolsDoD 8570 Level II CertificationCisco CCNA CertificationRemedy Action Request SystemSolarWindsCustomer serviceTeamworkInterpersonal skillsCommunication skills

Required

Must have 4 years of directly related experience in an engineering field

Must have applicable experience with networking (LAN/WAN), TCP/IP, Multicast, OSPF, BGP routing protocols, and various WAN network mediums

Must be familiar with monitoring tools such as SolarWinds, Micro Focus ITOM, NetScout, networking (LAN/WAN) and basic troubleshooting network anomalies (command line access to network devices such as Cisco routers/switches)

Must be familiar with Remedy Action Request System

Must have an understanding of COMSEC, Circuit Actions and DISA Tech Control procedures

Must have a current DoD 8570 Level II Certification such as CompTIA Security+ CE or higher

Must have an active DoD Secret Security Clearance

Preferred

Have a Cisco CCNA Certification

Have experience with Cisco routers/switches, Palo Alto Firewalls, McAfee, Wildfire, and FireEye IPS/IDS, Citrix NetScaler, Blue Coat Proxy and SSL Decryptors

Have experience with IT Services Configuration Management processes

Have experience with Remedy and SNMP monitoring tools (e.g., Micro focus/HPOV/SolarWinds)

Have experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation