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Penn Medicine, University of Pennsylvania Health System · 4 months ago

Technical Analyst (Senior, Mid, Associate Level)

Philadelphia, PA

Full-time

Onsite

Entry, Mid, Senior Level

3+ years exp

Penn Medicine is dedicated to providing high-quality patient care, conducting innovative research, and educating future leaders in medicine. The Senior Technical Analyst is responsible for creating and delivering technical resolutions, ensuring system integrity, and supporting business needs through effective communication and technical expertise.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Responsible for daily monitoring, maintaining a high degree of performance, coordinating system behaviors, using existing and creating new tools for managing multiple environments

Maintains, creates, and monitors databases

Creates and implements project plans and routinely communicate status of work

Ensures system integrity of the application

Assists in the education and training of new hires and other team members and be available as a resource for the team

Identifies problem definitions and make recommendations regarding refinements and decisions throughout the product life cycle

Participates in disaster recovery planning, testing and be available off hours for production support

Attends planning and status meetings with key client personnel to understand project requirements and communicate our implementation methodology to the client

Ensures information system functionality meets all clinical and business requirements of Integration and UPHS organization

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Qualification

Healthcare IT experienceDatabase management toolsTechnical communicationInfor CloudSuite experienceReport development toolsCustomer service skillsBasic hardware knowledgeInterpersonal skillsProblem-solving ability

Required

Bachelor's Degree is required

3+ years of Information Technology experience is required

Ability to communicate technical information and ideas

Ability to communicate effectively with all levels of staff

Demonstrated customer service skills

Demonstrated interpersonal/verbal communication skills

Knowledge of basic hardware configurations and database management tools

Preferred

Healthcare IT experience is preferred

Healthcare IT experience

Experience with Infor CloudSuite modules and tools desired, such as GHR, FSM, LPL, IPA, Columnar, Birst, and Async

Experience with Lawson on-premise system administration preferred

Experience in supporting business systems a plus, such as HR, Payroll, Supply Chain, and Finance

Experience with report development and query tools a plus, such as SSRS, Crystal Reports, and SQL (Oracle/SQL Server)

Experience with system administration of time & attendance tools a plus, such as Kronos

Benefits

Comprehensive compensation and benefits program

One of the finest prepaid tuition assistance programs in the region

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees