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Endava · 22 hours ago

Client Partner - Payments

Charlotte, NC

Full-time

Hybrid

Senior Level

Endava is a technology-driven company focused on creating meaningful change through innovative solutions. They are seeking a Client Partner who will manage and grow key client relationships, ensuring alignment on goals and deliverables while driving significant revenue growth in the payments sector.

Information TechnologyOutsourcingSoftware

Growth Opportunities

Responsibilities

Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion

Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio

Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM)

Leverage business acumen to identify and capitalize on untapped growth opportunities within clients

Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities

Proactively leverage professional networks to generate new opportunities with existing clients

Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio

Spend significant time face-to-face with clients, ensuring strong engagement and understanding of their needs

Accountable for revenue and profit forecasts and delivery

Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight

For mature accounts, iteratively explore replacement pipelines to mitigate ramp-downs

Ensure accurate financial forecasts, projections, and adjustments

Manage and mitigate risks effectively, including succession planning

Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics)

Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals

Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio

Focus on building industry expertise and credentials to enhance client engagement and service delivery

Ensure compliance with governance, business rules, and regulatory standards

Embed critical initiatives and processes within the client portfolio to achieve strategic objectives

Foster a culture of high performance and continuous improvement within the team

Qualification

Client managementRevenue growthP&L managementStrategic planningBusiness acumenClient engagementNegotiation skillsRelationship managementContinuous improvementLeadership abilitiesCommunication skillsProblem-solving

Required

Significant professional experience in client management or a similar role within the Payments industry

Proven track record of delivering 20%+ revenue growth across a client portfolio related to Payments

Extensive experience in developing and executing client strategies that drive business growth

Demonstrated success in managing account P&L and achieving financial targets

Experience in client engagement and building senior-level client relationships

Proven ability to collaborate and influence across various levels of an organization

Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points) aligned with BDMs

Acknowledged by clients as the primary trusted advisor and contractual authority

Deep expertise in client relationship management and strategic planning

Exceptional leadership, negotiation, and relationship management abilities

Strong business acumen and ability to identify and capitalize on growth opportunities

Excellent communication skills, both written and verbal, with the ability to engage with senior stakeholders (C-level)

Proven ability to manage multiple priorities and work independently in a fast-paced environment

Advanced problem-solving and decision-making capabilities under pressure

In-depth understanding of industry trends, market dynamics, and financial analysis

Commitment to continuous personal development and staying current with industry trends

Demonstrated ability to influence change and drive organizational transformation

Strong accountability for achieving results and maintaining high performance standards

Proficiency in financial management, including P&L management, forecasting, and risk management

Experience in driving continuous improvement and innovation in client solutions and service delivery

Preferred

Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus

Benefits

Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus

Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership

Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences

Hybrid work and flexible working hours, employee assistance programme

Global internal wellbeing programme, access to wellbeing apps

Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations

Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options

Flexible Spending Accounts (Medical, Transit, and Dependent Care)

Employer Paid Life Insurance and AD&D Coverages

Health Savings account paired with our low-cost High Deductible Medical Plan

401(k) Safe Harbor Retirement plan with employer match with immediately vest