HB Travels ยท 4 months ago
Customer Service Representative Travel Industry
Evansville, Indiana, United States
Full-time
Hybrid
New Grad, Entry LevelHB Travels is a travel services company dedicated to creating stress-free and memorable travel experiences for clients. They are seeking a Customer Service Representative who will support travelers throughout their booking journey by answering questions, resolving concerns, and ensuring an exceptional customer experience.
Consumer Services
Responsibilities
Assist clients with inquiries regarding travel options, bookings, and itineraries
Provide accurate and timely information via phone, email, or chat
Handle changes, cancellations, and special requests with professionalism
Collaborate with the team to ensure smooth service delivery
Document and track client interactions to maintain service quality
Qualification
Required
Strong interpersonal and communication skills
Customer-focused mindset with problem-solving abilities
Comfortable working with online systems and booking platforms
Ability to multitask and remain organized in a fast-paced environment
Preferred
Prior customer service, call center, or hospitality experience is a plus
Benefits
Remote, flexible work environment
Training and support in travel systems and client service best practices
Access to travel discounts and industry perks
Opportunities for career growth within the organization
Company
HB Travels
HB Travels is a Massachusetts-based, home-operated travel agency dedicated to crafting unforgettable getaways, whether near or far.
Founded in 2022
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase