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City of Philadelphia · 2 weeks ago

IT Trainer

Philadelphia, PA

Full-time

Onsite

Mid Level

$65K/yr - $85K/yr

The City of Philadelphia is a best-in-class city that values inclusion, integrity, and innovation. The IT Trainer will empower the organization by creating engaging training programs that enhance business processes and align with the City’s strategic priorities for a digital experience.

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Responsibilities

Design and implement a structured Upskilling and Internal Academy Program aimed at advancing employee competencies and supporting career mobility across Units within the OIT department

Develop and manage a cohort-based learning model that facilitates cross-functional training, knowledge-sharing, and peer mentoring opportunities

Partner with OIT unit leaders and subject matter experts to curate relevant learning pathways aligned with organizational goals and employee development needs

Establish metrics to evaluate program effectiveness, learner engagement, and cross-training outcomes to continuously improve the academy experience

Champion a culture of continuous learning by integrating the academy into onboarding, professional development, and succession planning frameworks

Create user-friendly training materials, manuals, guides, e-learning modules, and quick reference documents

Facilitate in-person and virtual training sessions, workshops, and one-on-one coaching as needed

Stay current with new technologies, tools, and best practices, incorporating them into training content

Provide post-training support to reinforce learning, answer follow-up questions, and gather feedback for continuous improvement

Track and report on training participation, effectiveness, and employee progress

Assist in onboarding new employees by providing IT orientation and essential systems training

Qualification

IT TrainingInstructional DesignLearning Management SystemsTechnical ExpertiseAssessmentEvaluationPresentation SkillsTechnical AptitudeCommunicationAdaptabilityCollaborationProblem-SolvingInterpersonal SkillsCritical ThinkingFacilitation Skills

Required

Bachelor's degree in Information Technology, Education, Computer Science, or a related field

Proven experience as an IT Trainer or similar role

Strong knowledge of common enterprise IT systems and software (e.g., Microsoft Office 365, Windows OS, collaboration tools, security protocols)

Excellent presentation, communication and interpersonal skills

Experience developing and delivering training for diverse learning styles and skill levels

Ability to explain technical concepts in clear and simple terms

Preferred

Professional certifications (e.g., CompTIA CTT+, Microsoft Certified Trainer, etc.)

Experience with Learning Management Systems (LMS) and e-learning tools

Knowledge of instructional design methodologies (e.g., ADDIE, SAM)

Benefits

Comprehensive health coverage for employees and their eligible dependents

Our wellness program offers eligibility into the discounted medical plan

Employees receive paid vacation, sick leave, and holidays

Generous retirement savings options are available

Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.

Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.

Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!