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Hartford Funds · 5 months ago

Sr. Process Consultant of Artificial Intelligence

Hartford, CT

Full-time

Hybrid

Senior Level

$116K/yr - $174K/yr

The Hartford is an insurance company that prides itself on making a difference and helping others achieve their goals. They are seeking a Senior Process Consultant of Artificial Intelligence to enhance operational processes through continuous improvement and the implementation of AI solutions, while collaborating across functions to drive innovation and efficiency.

Asset ManagementBankingCrowdfundingFinancial ServicesVenture Capital

No H1B

Responsibilities

Aids with the design, development, and implementation of strategies and tactics for effective and efficient process management and continuous improvement

Lead the implementation of Generative and Agentic AI capabilities to transform business processes and services

Puts Voice of Customer (VOC) and Voice of the Employee (VOE) at the center of all process changes. Ability to lead others through change including new system enhancements; business process decisions; and future visions

Executes continuous improvement of operational level processes leveraging AI solutions, including tactical and operationally driven changes to the process using lean methodology to develop solutions

Creating, managing, and updating a Continuous Improvement Plan and process

Executing and managing continuous improvement projects and activities

Redesigning the process represented in a future state map and translated into continuous improvement activities

Partner with business leads to map out current-state and maintain future-state business-process flows of customer attributes across customer-journey touch points and channels

Develop, with business input, KPIs that determine health of the processes

Partners closely with multiple business areas to develop solutions that will meet the need of our customers and employees, identifying opportunities for innovation and develop business-centric solutions

Communicate complex AI concepts and strategies to non-technical stakeholders in a clear and compelling manner

Mentor junior team members and foster a culture of continuous learning and innovation

Act as an advocate for innovation within the organization, promoting a culture of experimentation

Facilitate workshops and meetings to gather requirements and feedback from various business units

Lead and/or support projects and initiatives including validating business requirements, determine/validate staffing, and expense impacts of projects, and communicate project status

Assess the strengths and opportunities of projects to drive efficiency and improvement

Manage and monitor project timelines to deliver desired outcomes and business results

Qualification

Generative AIPredictive AnalyticsMachine LearningData ScienceProcess Mapping SoftwareAutomation ToolsData AnalyticsPresentation SkillsCritical ThinkingStrategic ThinkingRelationship Building

Required

Demonstrated experience in implementing Generative AI, Agentic AI, Predictive Analytics, Machine Learning, and Automation Tools within a business context

Excellent written, oral and presentation skills at all levels within the organization

Strong ability to manage complexity and ambiguity

Possesses strong technical expertise and a solid understanding of leveraging technology to enhance business processes

Experience in developing and utilizing measurement methodologies to evaluate business outcomes

Thrives in a dynamic, fast-paced environment

Eager to embrace new challenges and acquire new skills as needed

Able to build and foster strong working relationships; persuasive / able to influence others

Critical thinking skills – applies sound judgment; able to trouble-shoot

Sound data analytics expertise with the ability to synthesize data and develop solutions

Strategic thinker - hypotheses development and analysis, and conclusion generation

Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position