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H1 · 1 month ago

Team Lead Customer Success Manager - Health Plans

United States

Full-time

Remote

Senior Level

5+ years exp

H1 is a company dedicated to improving healthcare access through data and AI technology. The Team Lead Customer Success Manager will oversee the Health Plans Product line, acting as the main point of contact for clients, driving engagement, and ensuring long-term success through strategic relationship management and process improvements.

BiotechnologyHealth CareLife ScienceMedicalTherapeutics

Comp. & Benefits

Responsibilities

Act as the main point of contact, aligning client goals with H1’s capabilities and guiding process improvements

Build strong stakeholder relationships to drive adoption, share feedback, and influence the product roadmap

Manage the onboarding and ingestion of H1 data through cross-functional partnerships

Conduct business reviews to track KPIs, surface insights, and identify growth opportunities

Proactively identify, manage, and escalate risks

Oversee multiple cross-functional initiatives across client organizations

Deliver executive-level summaries highlighting ROI, adoption, and impact

Collaborate with product, engineering, and support to resolve issues and enhance the customer experience

Drive success metrics such as NPS, CSAT, and ARR growth

Qualification

Customer Success ManagementB2B SaaS ExperienceHealth Plans ExperienceData Products FamiliarityProject Management SkillsTechnical OnboardingStakeholder Relationship BuildingCommunication SkillsProblem Solving

Required

5+ years of experience in Customer Success or Client Services at an Enterprise SaaS company

Experience working in health plans, Insurance, provider data management organizations, or experience working in a highly-regulated industry

Familiarity with data products, API integrations, and technical onboarding processes

Strong project management skills, with experience owning a book of enterprise and mid-tier accounts

Preferred

Proven success managing enterprise or mid-market clients in a B2B SaaS environment

Adept at balancing multiple priorities across technical and business stakeholders

A skilled communicator and presenter with executive presence

Passionate about client success and long-term relationship building

Benefits

Full suite of health insurance options, in addition to generous paid time off

Pre-planned company-wide wellness holidays

Retirement options

Health & charitable donation stipends

Impactful Business Resource Groups

Flexible work hours & the opportunity to work from anywhere

The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe

Company

H1

Glassdoor3.8

At H1, our mission is nothing short of creating a healthier future worldwide by unlocking and democratizing global access to critical expertise, HCP information, claims data, ground-breaking research and discoveries, and connected insights for all – doctors, researchers, industry and, ultimately, patients – bringing everyone closer together to advance medicine and clinical outcomes.

Founded in 2017

New York, New York, USA

201-500 employees