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Allstate · 4 months ago

Arity - Customer Success Implementation Engineer Intern

United States

Internship

Remote

Intern

$20/hr - $42/hr

Allstate is a leading insurance company that has been protecting families and their belongings for over 90 years. They are offering an internship opportunity within their Customer Success Organization as a Solution Implementation Engineer Intern, where the intern will learn about customer success, SaaS, and support while shadowing various roles and gaining hands-on experience with Arity's products and solutions.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

Shadow Arity team members to become familiar with Arity flagship products in Telematics and Mobility such as Routely, the Arity SDK and APIs, which support these products

Learn about all facets of being a member of Customer Success – selling, nurturing, supporting and having long term relationships and experiences with Customers

Learn about our Customers – their business strategies, goals and how using Arity Solutions and Services helps Customers to achieve their goals

Learn new technologies in support of Arity’s cloud-based infrastructure, APIs, SDKs and mobile technologies

Learn how to work with debugging tools such as Postman and Jupyter Notebooks

Support CSMs and the Lead Solution Implementation Engineer by performing technical walk throughs of how to use the product and best practices to optimize implementation and ongoing use

Work with the customer support team to understand how to troubleshoot and resolve issues, working with internal and external resources, and learn customer support best practices

Collaborate with Product, and Engineering, to understand the implementation, and adaptation, of Arity products, solutions, and capabilities, based on feedback from Customers and your key learnings

Collaborate with Customer Success Managers to share critical client activity as you are assisting with onboarding or troubleshooting issues

Mature your skills in iOS, Android, mobile testing, data analysis and processing

May travel to Client sites to observe and/or participate in 1-2 Customer quarterly business reviews

Qualification

Mobile developmentData analysisAPIsExcel masteryTechnical communicationLearning agilityCustomer centricityDigital literacyInclusive leadershipResults-oriented