AMF Bakery Systems · 4 months ago
Customer Care Project Manager
Richmond, VA
Full-time
Onsite
Mid Level
3+ years expAMF Bakery Systems is the world's largest manufacturer of high-speed bakery equipment, dedicated to producing better food for families while fostering a teammate-centered culture. The Customer Care Project Manager will manage aftermarket customer projects, including Maintenance Partnership Programs, and drive additional revenue from Repair Modernization initiatives, ensuring customer satisfaction and revenue growth through collaboration with various teams.
BakeryManufacturing
Responsibilities
Build and maintain strong aftermarket relationships with assigned customers
Lead all MPP team meetings and maintain actionable plans with customers
Provide proactive, responsive communication including troubleshooting, research, and follow-up
Manage MPP programs, R&M projects, and service visits end-to-end
Follow up on customer visits to resolve technical issues, close punch list items, and develop proposals
Prioritize resources and travel for maximum customer and business impact
Develop and deliver presentations, proposals, service contracts, and parts quotes
Support CCR and RAM teams with lead generation and opportunity closure
Act as the liaison between customers, Technical Service, and CCRs to resolve open issues
Use AMF systems including CRM and D365 (ERP) to track activity and plan projects
Maintain accurate customer records, call reports, and project documentation
Visit customer sites to support MPPs, R&M projects, and technical issue resolution
Foster strong collaboration with European colleagues on technical matters
Qualification
Required
3+ years in project management or technical customer support within capital equipment, baking, or food manufacturing industries
Solid understanding of mechanical, electrical, and software systems
Strong problem-solving skills and ability to perform under pressure
Proficient in Microsoft Excel, Word, PowerPoint, and Teams
Excellent communication and customer service skills
40% Travel Requirements
Preferred
experience with PLC ladder logic, structured text programming, and troubleshooting
Bachelor's degree in business, engineering, or a related field
Baking or food industry background
Additional technical certifications or training
Company
AMF Bakery Systems
AMF Bakery Systems is a manufacturer of high speed bakery equipment.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2005-01-01Acquired
Leadership Team
Leanne Parker
Chief Financial Officer
Recent News
Precedence Research
2025-10-31
EIN Presswire
2025-10-09
2025-09-23
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