L1 Desktop Support jobs in United States
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First Soft Solutions LLC ยท 4 months ago

L1 Desktop Support

positionJersey City, NJ
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

First Soft Solutions LLC is seeking an L1 Desktop Support technician to serve as the first point of contact for users experiencing IT issues. The role involves troubleshooting and resolving common IT problems, providing on-site support for hardware and software, and managing service tickets effectively.

Information Technology & Services
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H1B Sponsor Likelynote

Responsibilities

Provide on-site desktop support for hardware, software, and connectivity issues
Perform hands-and-feet support for servers, network devices, and infrastructure
Install, configure, and troubleshoot laptops, desktops, printers, and peripherals
Coordinate with remote teams to escalate and resolve complex issues
Manage ServiceNow tickets, ensuring timely and effective user communication
Maintain accurate asset records and adhere to ITIL service practices
Prioritize First Call Resolution (FCR) and improve Tech CSAT scores

Qualification

Desktop supportTroubleshootingServiceNowITIL practicesCommunication skills

Required

Provide on-site desktop support for hardware, software, and connectivity issues
Perform hands-and-feet support for servers, network devices, and infrastructure
Install, configure, and troubleshoot laptops, desktops, printers, and peripherals
Coordinate with remote teams to escalate and resolve complex issues
Manage ServiceNow tickets, ensuring timely and effective user communication
Maintain accurate asset records and adhere to ITIL service practices
Prioritize First Call Resolution (FCR) and improve Tech CSAT scores

Company

First Soft Solutions LLC

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When you hire First Soft Solutions, you're hiring a strategic technology consulting partner committed to helping you meet your unique business and technology objectives on time, on budget and with an optimal experience.
dateFounded in 2006
location
Monmouth Junction, NJ, US
people-size51-200 employees
web-link
http://www.firstsoftsolutions.net

H1B Sponsorship

First Soft Solutions LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (5)
2022 (9)
2021 (11)
2020 (11)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase