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TERREPOWER (formerly BBB Industries) · 6 hours ago

Sr. Manager, Customer Service

Chesterfield, MI

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

TERREPOWER is a leader in sustainable manufacturing, driving the circular economy by extending the life of essential products in the automotive and industrial markets. The Sr. Customer Service Manager will lead the inside customer experience, ensuring business targets are met through excellent telephone sales and customer service while developing and managing key metrics for the sales team.

AutomotiveEnergyManufacturing

H1B Sponsor Likely

Responsibilities

Set the strategic direction for the BU customer service operations

Develop, improve and implement customer service strategies, policies, procedures and service standards to improve quality of service, productivity and profitability

Develop and track Team and Individual KPIs making necessary improvements

Lead connection with Outside Sales Team on customer RGAs and SIOP

Track lost opportunities and develop corrective actions for strategic improvement

Analyze and improve collection of various reports and statistical data to measure customer service performance

Train, monitor and partner with factory leaders to ensure they meet and maintain customer commitments

Train and empower the customer service team in methods to cross-sell and up-sell

Handle complex and escalated customer service issues

Analyze inbound, unsolicited prospect calls and convert them into sales

Emphasize product/service features & benefits, quote prices, prepare sales order forms and/or reports

Appropriately communicate brand identity and corporate position

Establish and maintain Freight Policies

Program alignment with Buying Groups that buy both PV and Industrial parts

Serve as Customer Service Point of Contact for Industrial BU

Perform other duties as assigned

Qualification

Customer Service ManagementSales PrinciplesLeadership CapabilitiesProblem ResolutionCommunication SkillsAccount DevelopmentIndustry Trends AwarenessTime Management

Required

Bachelor's degree in business, Logistics, or a related field preferred, or equivalent significant experience

Minimum of 10 years of experience in Customer Service, Product Management, or a similar customer-facing leadership role

Proven experience as a Customer Service Manager in a manufacturing background

Strong expertise in call control, account development, and time management

Strategic thinker with demonstrated leadership capabilities

Excellent knowledge of management methods, techniques, and best practices

Strong understanding of sales principles, methods, and strategies

Advanced problem identification and objection resolution skills

Up-to-date awareness of industry trends and customer service applications

Ability to build and maintain lasting customer relationships

Exceptional verbal communication, presentation, and listening skills

Strong written communication and documentation abilities

Highly self-motivated, energetic, and enthusiastic

Benefits

Purpose-Driven Work – Every day, your work will contribute to extending the useful life of essential products, keeping vehicles on the road and critical systems running.

Innovative Mindset – We encourage creative problem-solving and bold ideas to push the boundaries of what is possible.

Global Reach, Local Impact – With operations in North America and Europe, we have a global presence but remain deeply connected to the communities we serve.

Growth & Development – Whether you’re on the production floor, in engineering, or part of our corporate team, we invest in your success through training, mentorship, and career advancement opportunities.

A Culture of Collaboration – Rooted in teamwork and shared values, our employees work together to tackle challenges and drive meaningful change.

Company

TERREPOWER (formerly BBB Industries)

TERREPOWER (formerly BBB Industries) is a global leader in sustainable manufacturing, serving the automotive and industrial markets.

Founded in 1987

Daphne, Alabama, USA

10001+ employees

https://www.terrepower.com

H1B Sponsorship

TERREPOWER (formerly BBB Industries) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)