Understood Care ยท 4 months ago
Patient Intake Specialist (Evening)
United States
Full-time
Remote
Mid Level
$20/hr - $20/hr
3+ years expUnderstood Care is on a mission to bridge the healthcare gap for Medicare patients, providing compassionate care navigation. The Patient Intake Specialist will manage patient interactions, confirm appointments, document intake findings, and ensure a smooth transition to healthcare providers.
Government Administration
Responsibilities
Answer incoming phone calls from patients
Call patients to confirm their appointments - clearly explain our services and help patients feel supported and informed
Document intake findings in internal systems
Coordinate smooth handoff to MDs/NPs and Care Advocates
Follow up to ensure onboarding is completed and successful
Qualification
Required
3+ years in a patient-facing role (intake, case management, care navigation, social services, etc.)
Knowledge of Medicare and the U.S. healthcare system
Strong organizational skills and attention to detail
Excellent communication and rapport-building abilities
Comfort using EHRs, CRMs, and digital health tools
Passion for equitable care and supporting underserved populations
Preferred
Bilingual language skills (Spanish, Mandarin, etc.) a plus
Benefits
Substantial admin-based performance bonuses
Paid administrative time and training
Remote flexibility with a supportive team environment
Company
Understood Care
We connect you with a care advocate who takes care of the paperwork, phone calls, and everything in between - so you can focus on healing.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase