Wheaton World Wide Moving ยท 4 months ago
Senior Administrative Relocation Coordinator
Indianapolis, IN
Full-time
Onsite
Senior Level
$19/hr - $25/hrWheaton World Wide Moving is a company specializing in relocation services, and they are seeking a Senior Administrative Relocation Coordinator to assist clients with their relocation process. The role involves coordinating various aspects of the relocation, maintaining relationships with clients and staff, and ensuring high-quality service delivery.
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Responsibilities
Single point of contact to proactively assist the transferee and their family navigate the complexities of relocation, ensuring they understand the process, vendors and timelines involved to make for a smooth relocation
Independently arranges site survey and and prepares estimates and enters required information into Wheaton's Access program. This includes inside sales call to sell the relocation to the transferee or the National Account contract
Coordinates available dates, monitors the quality of driver assignment and service provided using the Quality Assurance Program (QAP) process
Builds and maintains professional relationships with transferee, sales staff and National Account staff
Collaborate with Operations, Sales and Marketing, Revenue Accounting, Claims, Credit and Collections, Safety and independent agents to complete the move within company timelines while providing the best quality service standards and ensure alignment of goals and objectives
Proactively resolves service escalations and obtains all billing information from National Accounts
Complies and maintains a variety of daily/weekly activity reports
Oversee the company social media accounts, reviews and reputation management with postings, blogs and vendor management. Work in conjunction with other employees and contractors for content
Qualification
Required
Single point of contact to proactively assist the transferee and their family navigate the complexities of relocation, ensuring they understand the process, vendors and timelines involved to make for a smooth relocation
Independently arranges site survey and prepares estimates and enters required information into Wheaton's Access program. This includes inside sales call to sell the relocation to the transferee or the National Account contract
Coordinates available dates, monitors the quality of driver assignment and service provided using the Quality Assurance Program (QAP) process
Builds and maintains professional relationships with transferee, sales staff and National Account staff
Collaborate with Operations, Sales and Marketing, Revenue Accounting, Claims, Credit and Collections, Safety and independent agents to complete the move within company timelines while providing the best quality service standards and ensure alignment of goals and objectives
Proactively resolves service escalations and obtains all billing information from National Accounts
Complies and maintains a variety of daily/weekly activity reports
Oversee the company social media accounts, reviews and reputation management with postings, blogs and vendor management. Work in conjunction with other employees and contractors for content
Company
Wheaton World Wide Moving
Wheaton World Wide Moving is a premier provider of transportation services -- from residential household goods relocation to corporate transferees.
Founded in 1945
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Gaw
President
Recent News
2025-10-09
Company data provided by crunchbase