Panoptyc ยท 3 months ago
Customer Success Manager
United States
Full-time
Hybrid
Mid Level
$65K/yr - $75K/yr
4+ years expPanoptyc is on a mission to revolutionize loss prevention using visual AI and manual reviewers to help retailers detect theft across the United States. They are seeking a data-driven Customer Success Manager to lead key account relationships, manage a growing customer success team, and drive measurable business outcomes while focusing on retention and expansion for mid-level and enterprise retail clients.
Artificial Intelligence (AI)ElectronicsInformation Technology
Responsibilities
Lead, mentor, and develop a team of Customer Success Managers to achieve defined KPIs and metrics
Own key performance indicators including retention rate, expansion revenue, and customer satisfaction scores
Personally manage 3-5 strategic enterprise accounts (approximately 50% of your time)
Develop data-driven account strategies to maximize client ROI and identify growth opportunities
Conduct quarterly business reviews that clearly demonstrate value and quantify success metrics
Serve as the central liaison between clients and internal teams (Product, Engineering, Sales, Implementation)
Create and track comprehensive customer health metrics that predict retention risk
Proactively identify and execute expansion opportunities through data analysis
Implement early warning systems to identify at-risk accounts before they become problematic
Champion the voice of the customer by communicating enhancement requests to product teams
Work closely with Sales on account expansion strategies and renewals
Qualification
Required
4+ years of proven Customer Success experience, with 2+ years in Mid Level or Enterprise Customer Success
At least 1 year managing customer success teams and developing team members
Demonstrated ability to define, track, and achieve customer success metrics and KPIs
Exceptional analytical skills with experience using data to drive strategic decisions
Strong business acumen with the ability to understand and communicate client ROI
Excellence in problem-solving, strategic thinking, and proactive customer engagement
A keen eye for detail, please add the word 'banana' somewhere in your application
Proven track record of meeting or exceeding retention and expansion targets
Bachelor's degree in Business, Marketing, or related field
Strong communication skills and ability to work effectively in a hybrid environment
Ability to travel up to 25% of the time
Preferred
Experience in loss prevention, retail technology, or SaaS industries
Previous experience managing key accounts or strategic partnerships
Proficiency with CRM platforms, BI tools, and customer success software
Background in implementing customer success programs from the ground up
Benefits
Career advancement opportunities in a rapidly growing organization
Flexible work arrangement balancing office collaboration with remote work with some opportunity to travel
Be part of a mission-driven team reshaping retail security with cutting-edge AI technology
Company
Panoptyc
Panoptyc is an artificial intelligence that provides micro market theft detection.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mac Bolak
Founder, CEO
Company data provided by crunchbase