Availability Manager, Level 2 jobs in United States
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Independent Software, Inc. · 4 months ago

Availability Manager, Level 2

positionAnnapolis Junction, MD
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Independent Software, Inc. is focused on ensuring network reliability and service availability. As an Availability Manager Level 2, you will oversee IT support services, monitor compliance with SLAs and KPIs, manage network outages, and analyze metrics to drive improvements in service delivery.

AnalyticsCloud ComputingCyber SecurityInformation TechnologyMachine LearningSecuritySoftware
badNo H1BnoteSecurity Clearance Requirednote

Responsibilities

Manage and coordinate response to network outages and major incidents across supported regions
Monitor SLAs and KPIs to ensure service levels are met and exceeded
Analyze incident trends and client data to anticipate problems and prevent recurrence
Develop and deliver after action reports and root cause analyses for major outages
Collaborate with IT teams across domains to implement proactive solutions
Complete tailored training to support around the clock operations
Provide feedback to Program Management Office (PMO) teams regarding operational insights and improvements

Qualification

Incident managementProblem analysisPerformance data interpretationCollaboration with IT teamsTechnical support experienceSecurity+ certificationCommunication skillsDetail oriented’s degreeActive TS/SCI clearance

Required

Strong incident management and problem analysis skills
Ability to interpret performance data and translate insights into actionable improvements
Excellent written and verbal communication skills for incident reporting and coordination
Proficient in collaborating with multidisciplinary IT teams and stakeholders
Detail oriented and able to manage complex global support needs efficiently
Bachelor's degree in a technical or related discipline
A minimum of 2 years of relevant experience in technical or engineering support roles involving IT equipment, networks, or end user devices
Security+ or other IAT Level II certification is required
Must possess an active TS/SCI with appropriate Polygraph to be considered for this role

Company

Independent Software, Inc.

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Independent Software supports our customers by providing next-generation cyber services, intelligence and all-source analytics, machine learning, and mission application development.
dateFounded in 2005
location
Ellicott City, Maryland, USA
people-size11-50 employees
web-link
https://independentsoftware.com

Funding

Current Stage
Early Stage

Leadership Team

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Rhonda Jansen
President and CEO
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Company data provided by crunchbase